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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

October 14, 2020

From discovery phase to final purchase the Sales team (Nick/Angie/Blake) were professional and communicated throughout the process. They were always available via phone or email and paid specific attent More

by GREGORYKRUEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Angie, Blake
Oct 15, 2020 -

Harbin Automotive responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Harbin Automotive Team

October 13, 2020

Everyone I worked with at Harbin Automotive was friendly, courteous, responsive and they did what they said they would do. They are a pleasure to do business with. More

by SHANE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Tanner Harbin, Jay Penney
Oct 15, 2020 -

Harbin Automotive responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. - The Harbin Automotive Team

October 13, 2020

Such a great dealership. Everything was super easy and we were in and out with our new car in an hour. This was our second vehicle we have purchased from Harbin and will not be our last. More

by WATTSJJKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Oct 15, 2020 -

Harbin Automotive responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. - The Harbin Automotive Team

October 02, 2020

Terrible. You had our truck for maybe 3 weeks. Back and forth back and forth. We had it hauled there 2x. We paid $521. We had to stop 3x on the way home it was so hot. It's now sitting in our driveway like More

by GEHRE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon and Donna
Nov 05, 2020 -

Harbin Automotive responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Harbin Automotive Team

September 30, 2020

Overall excellent job. Best prices. Sales and financing were excellent. 4 hours to test drive 4 trucks and then buy one. Not bad. The only thing they really need to improve is the cleaning of the car be More

by DETYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Mayes did a great job. 5 stars, Bobby Card, Zach Abril
Oct 02, 2020 -

Harbin Automotive responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. - The Harbin Automotive Team

September 29, 2020

Awesome folks I would use them or purchase without hesitation. Harbin is my first choice for anything to do with purchasing an automobile. Two thumbs up. More

by MIKE.VICKERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter
Oct 02, 2020 -

Harbin Automotive responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. -The Harbin Automotive Team

September 25, 2020

Devan was great!!! Respectful, knowledgeable and personable. The process was efficient and timely. The easiest car buy I have ever had. Thanks Devan for a good experience More

by ANGELAWOOD829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Penney, Devan Bordner
Sep 29, 2020 -

Harbin Automotive responded

Angela, we loved reading this review! Happy customers are our aim, and it appears Devan really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help! - The Harbin Automotive Team

September 25, 2020

Great, Anthony is a wonderful person to deal with as well as the rest of your staff. Anthony has already called today to make sure everything is OK, you can't ask for more than that. Thanks More

by William Craven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Manning, Jay Penney
Sep 29, 2020 -

Harbin Automotive responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Anthony. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! - The Harbin Automotive Team

September 24, 2020

Real professional every time I go there they all have been very friendly helpful and knowledgeable I’ve been trading there for several years now I wouldn’t go to any other dealer More

by RCKBOLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Sep 25, 2020 -

Harbin Automotive responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Harbin Automotive Team

September 21, 2020

First vehicle I bought from Harbin.. smooth sale and and enjoyed doing business with Mark Warren.. very knowledgeable and professional. Employees like him will keep me coming back... Thank You Live my new 2 More

by DASUNIT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Sep 24, 2020 -

Harbin Automotive responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! - The Harbin Automotive Team

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