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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

November 06, 2020

I first spoke with Angie over the phone. She was very knowledgeable and helpful. She was able to address all my concerns and made it a very relaxed process. She is the reason I drove two hours to do busi More

by MAGHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Owens, Zach Abril, Anthony Manning
Nov 06, 2020 -

Harbin Automotive responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - The Harbin Automotive Team

November 03, 2020

Service team is very professional and knowledgeable about your vehicle. The downfall is they want to keep recommending work that they think should be completed. More

by BAMABABY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Davis
Nov 06, 2020 -

Harbin Automotive responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Harbin Automotive Team

November 02, 2020

Had an appt for oil change and tire rotation and still waited over an hour before car was taken back to be serviced and then an hour after that. Not sure why you take appts at all if they don’t mean anyt More

by DVWALDROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Nov 04, 2020 -

Harbin Automotive responded

Thank you for sharing your experience with us. Here at Harbin Automotive, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. - The Harbin Automotive Team

November 01, 2020

This is the second car we have bought from this dealership and we have been pleased with the sales people and the cars have been great. More

by CBOWMAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Zach Abril, Anthony Manning
Nov 05, 2020 -

Harbin Automotive responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care, The Harbin Automotive Team

October 26, 2020

Very helpful and kind. Done the work promptly. Answered all my questions. Will definitely be back to get service done. Professional services and great work. More

by DURHAM886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Oct 29, 2020 -

Harbin Automotive responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. - The Harbin Automotive Team

October 24, 2020

I have been searching for a fuel efficient car for work. My previous car was totaled in a wreck. Harbin had everyone’s prices beat including long Lewis ford. Madison was friendly and helped me with everythi More

by Jacob sprinkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Jay Penney
Oct 29, 2020 -

Harbin Automotive responded

Hello Jacob and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Madison was there to provide you with such exceptional service! Thank you again and congratulations on your new car. - The Harbin Automotive Team

October 23, 2020

Great auto dealers ship friendly staff great price on the last 3 car I bought there fast service dept over great places to buy a car More

by Stevens.james
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison hagler
Oct 29, 2020 -

Harbin Automotive responded

We appreciate the kind words, James. We look forward to seeing you again in the future! - The Harbin Automotive Team

October 19, 2020

I really enjoyed my experience with Harbin Ford. They were helpful, courteous and fair. Matt Norris helped us out with all our needs. I will recommend Harbin to others. More

by MATTPARKER14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card
Oct 20, 2020 -

Harbin Automotive responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Harbin Automotive Team

October 16, 2020

Anthony Manning is a great salesman I have bought several trucks and one new Ford Explorer I would recommend Harbin ford to anyone looking for a good vehicle More

by MGIFFORD1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Abril, Anthony Manning
Oct 20, 2020 -

Harbin Automotive responded

We cannot thank you enough for your wonderful review of Harbin Automotive and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! - The Harbin Automotive Team

October 15, 2020

Excellent. Mr Hall went beyond the call of duty to make this old lady of 82 who very little money not tied up feel comfortable I was impressed with the clean building and surroundings! I would recomm More

by INACARLYLE37
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Zach Abril
Oct 20, 2020 -

Harbin Automotive responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. - The Harbin Automotive Team

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