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Harbin Automotive
Scottsboro, AL
1,968 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,968 reviews
December 01, 2020
I was just passing through town when I experienced a mechanical problem with my F-150. The service department worked my emergency repair in on Black Friday and got me going in no time. Thanks, Harbin. mechanical problem with my F-150. The service department worked my emergency repair in on Black Friday and got me going in no time. Thanks, Harbin. More
by VINGRAM24
Verified CustomerEmployees Worked With
Lorreta Painter
November 27, 2020
Yes and no. Yes because they do have good prices on what Yes and no. Yes because they do have good prices on what your looking for, no because i felt rushed into getting the car without looking at the othe Yes and no. Yes because they do have good prices on what your looking for, no because i felt rushed into getting the car without looking at the other options. More
by SYIYUMI
Employees Worked With
Mark Warren, Anthony Gibson, Devan Bordner
November 26, 2020
My service was very quick yet thorough. Everyone there seemed friendly and helpful. I noticed the employees were wearing masks and taking precautions to be safe in this odd time. Thanks for a great visit! seemed friendly and helpful. I noticed the employees were wearing masks and taking precautions to be safe in this odd time. Thanks for a great visit!! More
by MIkeM66
Employees Worked With
Craig Davis, Lorreta Painter, Laura Ryan
November 26, 2020
Friendly staff and easy to do business with. Would definitely recommend Harbin Automotive to anyone looking for a vehicle. Great buying experience for my Ford Explorer definitely recommend Harbin Automotive to anyone looking for a vehicle. Great buying experience for my Ford Explorer More
by DEB C
Employees Worked With
Skyler Wilson, Bobby Card
November 25, 2020
I really can`t say any good word about Angie.Traveled 800 miles to buy used Ford Explorer but there were no vehicles available,even we set up everything in advance?She knew that I`m coming.Did not even apolo miles to buy used Ford Explorer but there were no vehicles available,even we set up everything in advance?She knew that I`m coming.Did not even apologize for empty promises.Regarding manager story this issue will be addressed or that was just excuse from him to make me feel better.However there was something positive in this story.Guy named Hayden Grey was very proffesional and helped me a lot you fulfill my needs.He spent few hours looking for right vehicle to me.This guy should be promoted!!THANKS Hayden!! This was not the right way to do business for sure! More
by dejan
Employees Worked With
Richard Edmonson, Angela Owens
November 22, 2020
I really only dealt with Madison Hagler and Bobby Card. Both were very professional and made me feel comfortable. The whole deal was a pleasurable experience.. Both were very professional and made me feel comfortable. The whole deal was a pleasurable experience.. More
by Lnstumpy
Employees Worked With
Madison Hagler gets a 5-star rating in my book., Bobby Card, Laura Ryan
November 19, 2020
Mrs. Loretta Painter, in the service department was excellent! She was so helpful when our Lincoln Navigator broke down on vacation. We were far from home and she took great care of our car needs. Not excellent! She was so helpful when our Lincoln Navigator broke down on vacation. We were far from home and she took great care of our car needs. Not only did she help us with getting our car repairs, but she also helped with a loaner car. If you ever are in need of car service in the Scottsboro area, be sure to call Mrs. Loretta Painter at Harbin Ford! Thanks again, for the fabulous service! More
by karenbhebert
Employees Worked With
Lorreta Painter
November 06, 2020
My 2017 F250 had only 29,000 miles and began to shake violently when you hit a bump in the road, almost causing an accident on more than one occasion before we could get home. We already had a scheduled violently when you hit a bump in the road, almost causing an accident on more than one occasion before we could get home. We already had a scheduled oil change so we reported this as well. Harbin let us know that they were aware of the problem and would repair it for free. Upon further review they said it had caused other parts to wear out prematurely but that Ford would not cover them because they were considered wear parts and not covered under the recall. The total was over $800. Our company has always used Ford products for delivery and personal transportation. We are currently looking to replace one truck in a few months but will definitely be looking at other options. Very disappointed in Ford for not standing behind their products. It was very evident that the wear parts needing replaced were caused by their recall on their vehicle. More
by JEFF@AVANSMACHINE.COM
Employees Worked With
Hoyt Harbin, Craig Davis, Jay Penney
