Harbin Automotive

Service went find - even though I arrived at 7:30 in the Quick Lane - it still took 2-1/2 hours for my tire rotation. Quick Lane - it still took 2-1/2 hours for my tire rotation. More

Very professional And called me with updates on a regular basis. Loves that they came and picked up my vehicle. basis. Loves that they came and picked up my vehicle. More

My experience was very good. Everyone was very helpful. I will recommend Harbin to my family and friends. Everyone was very helpful. I will recommend Harbin to my family and friends. More

My car smelled like smoke we have been having a terrible Time gettting it out. Stinks bad terrible Time gettting it out. Stinks bad More

Person who did my paperwork was very nice. Maintenance was completed. The service manager (I'm guessing his title he was obviously in charge) was remarkably rude. Over all I guess 2 out of 3 Maintenance was completed. The service manager (I'm guessing his title he was obviously in charge) was remarkably rude. Over all I guess 2 out of 3 isn't too bad. More

went in for oil change and 6 hrs later left with a $2010. 00 bill. They kept telling me you need this and you need that. I've never been in there without this happening. I'm looking for somewhere else to get 00 bill. They kept telling me you need this and you need that. I've never been in there without this happening. I'm looking for somewhere else to get my car serviced next time. More

Worse dealership to have to deal with if u have any problems with a car you purchased from them I had my car 2 days & found out it had bad tires rotors & breaks they put a new tire on the car but didn' problems with a car you purchased from them I had my car 2 days & found out it had bad tires rotors & breaks they put a new tire on the car but didn't want to do nothing about the breaks & rotors again I only had the car 2 days. & I bought the warranty so good luck with them. More

Above and beyond professional. Dillon is a very good. . Fast turn around. Would recommend to anyone. Dillon is a very good. . Fast turn around. Would recommend to anyone. More

I took truck in for a popping noise while driving & turning . This is the 2nd time for Same problem and they have had it a week and still don’t know what’s wrong with it!!! turning . This is the 2nd time for Same problem and they have had it a week and still don’t know what’s wrong with it!!! More

Overall it was a descent experience. There was a bit of miscommunication between myself, the service rep, and the mechanic. I had originally contacted the service rep (via text, fastest There was a bit of miscommunication between myself, the service rep, and the mechanic. I had originally contacted the service rep (via text, fastest way to get a hold of them) to tell the mechanic to replace the transmission filter while the transmission pan was going to be dropped. The service did not get done in time and I was quoted an extra $600 dollars to drop the pan again. I immediately contacted Shannon Hammons and he spoke with the service department regarding the issue. The service department did recognized it was their fault and I was offered to have the pan dropped again. I would just need to cover the cost of the transmission filter. Mike Mayhan did go out of his way to get me up and moving again in a dealership vehicle since I was without a truck for an additional two days. Additional maintenance service were going to be performed after they completed the transmission repair. After they complete all the repairs/maintenance, I reviewed the documentation services that were performed to the truck with the manager and I notice that the only things that were charged were the transmission gasket, and transmission oil. I see nothing noting that there was a transmission filter added to the parts list. Needless to say, I do not think the transmission filter was changed. They did document all the other repairs/maintenance performed. There is clearly a communication issue at this service department that needs improvement. More