Harbin Automotive

Regina had nothing to do with this review. My review is about my experience going back to my original service on 4/26/23. I took my truck in for an oil change which was done. At this point, th My review is about my experience going back to my original service on 4/26/23. I took my truck in for an oil change which was done. At this point, they had suggested that I do a coolant flush, but I declined. The problem starts about a week later. Understand that I don't drive the truck much so the problem wasn't noticed until I had to drive to Decatur to take care of some business. I never had any problems that day. The problem comes in the next day when I go out and notice a puddle under my truck. Upon checking to see where the liquid was coming from I found that I was missing the coolant reservoir lid. I tried to call Harbin to inform them, but I wasn't able to get in touch with anybody. I received a call from Mr. Bordner. I proceeded to tell him the problem and he said that he was of the day that I had the service, but when he came in the next day and did a walk through the shop, he had found the cap. He came the next day and took my truck back to the dealership and did a flush and fill on the radiator at no charge due to the fact that the technician had left the cap off. This wasn't the end of the problem. A day or two later, I noticed that the coolant reservoir was empty again so I proceeded to contact Mr. Bordner again to inform him of the problem. He told me that the system had probably "burped" and took the antifreeze into the system. He came again and took my truck back to the dealership to check and fill the reservoir again. He brought the truck back and dropped it off. I thought at this point everything was taken care of. Needless to say, I kept smelling burning antifreeze, but I just thought it was where it had blown out. Again, I don't drive the truck that much, so a couple of weeks later after I did drive the truck, the next day there was another puddle of antifreeze in the driveway under it. I looked to see where it was coming from, I noticed it dripping down the back of the motor onto the exhaust. I took picture and sent them to Mr. Bordner and informed him of the problem. He contacted me back and we made arrangements for him to come and pick the truck up again. When he arrived to pick it up, he started telling me that he went back and looked at the original service order and said that the technician had said that there might have been a leak then. There is no record of this on my original service order and no signs of any problem previously. The only thing that was in there was a recommendation for a coolant flush due to the miles and recommended service times from Ford. After taking my truck back to the dealership again, he called me the next day stating that they had found that the thermostat housing was cracked and that's where the leak was. He then proceeded to tell me pricing and that they would have to order the parts. I them asked him where the thermostat and housing were and he told me on the back of the motor and quoted me a price of approximately $320. I had asked him where it was located knowing that it was located on the top radiator hose going into the motor. It is something that I could have done myself for less than $100. When they had the repair done, Regina had called and asked me how I wanted to pay so they could bring the vehicle back. I was actually surprised that I wag being charged since the problem started when the original technician left the cap off the reservoir. I paid for the servicee and at some point they had brought the truck back and parked it in my driveway with the keys inside. At this point, I proceeded to message Mr. Bordner and tell him that I was very dissatisfied about the whole situation. I had told him that there sad no problem with the truck prior to the day that I brought it in for an oil change. Unfortunately, I had missed his return call. I sent him a message, but I never heard back from him. This has probably cost Harbin a customer, but I don't think it matters to them. One unsatisfied customer isn't any concern to them. More

Just good people. . If I forgot to add anyone it was the team over there that made the experience worth flying in from another Georgia. . If I forgot to add anyone it was the team over there that made the experience worth flying in from another Georgia. More

Great job,thank everyone for there service. I called was able to get me in next day. I called was able to get me in next day. More

Everyone in parts and service was super friendly and helpful. The staff had me in and out very quickly on an early Saturday morning. You can't really ask for more than that and I appreciate their profes helpful. The staff had me in and out very quickly on an early Saturday morning. You can't really ask for more than that and I appreciate their professionalism. More

This was my second automobile bought from Harbin dealership in 2 yrs. I think that says enough dealership in 2 yrs. I think that says enough More

I had a great experience with Brandon and the entire staff at Harbin Automotive. I’ll come again. staff at Harbin Automotive. I’ll come again. More

Excellent service Very easy to deal with Pleasant experience Will keep coming back to Harbin experience Will keep coming back to Harbin More

Anthony met us before we made into the building. Very knowledgeable and courteous. I would recommend Harbin to my friends. Very knowledgeable and courteous. I would recommend Harbin to my friends. More

everyone was friendly and kind. the work done on my vehicle took a little longer than i would like but was informed prior to starting the work the work done on my vehicle took a little longer than i would like but was informed prior to starting the work More

I was there for three hours for an oil change because they didn’t have the oil filter I needed. I wouldn’t have cared to wait if I had just showed up on the spot if but they had me schedule an appointmen they didn’t have the oil filter I needed. I wouldn’t have cared to wait if I had just showed up on the spot if but they had me schedule an appointment. I wish they had let me know they didn’t have the filter so I could schedule for a later time so I wasn’t stuck at the dealership when I had to be at other places while they waited for it to be delivered. More