Harbin Automotive

experience The whole experience was amazing. We did not have to wait around all day. Made a phone call and told them what we wanted and within 2 hours the deal w The whole experience was amazing. We did not have to wait around all day. Made a phone call and told them what we wanted and within 2 hours the deal was done. All personnel were amazing to work with. I would highly recommend you all any time! More

Great buying experience Jamie Smith and assistants Heather & Tiana were very helpful and professional. This beautiful Lincoln Town Car, with relatively low miles, looks and p Jamie Smith and assistants Heather & Tiana were very helpful and professional. This beautiful Lincoln Town Car, with relatively low miles, looks and performs like a new car. I got a good car for a good price. To me, that's the definition of GOOD VALUE. I highly recommend this dealership. More

Wonderful experience as usual I am a return customer. I am always treated very well while there. Jason White was very patient while i was making my decision and was always checki I am a return customer. I am always treated very well while there. Jason White was very patient while i was making my decision and was always checking to see if I was comfortable or needed anything while waiting on the paperwork. More

Excellent service We have purchased 3 family cars from Harbin Ford. We have gotten a great price and exceptional service each time we've purchased a car or had it servi We have purchased 3 family cars from Harbin Ford. We have gotten a great price and exceptional service each time we've purchased a car or had it serviced. EVERYONE we've dealt with at the dealership has been knowledgeable, friendly, and helpful - never pressuring. I highly recommend this dealership. More

2nd purchase here This was my 2nd purchase at this dealership and for a reason. No pressure and no bull. Mark Warren is a superb salesman and makes it so easy to shop f This was my 2nd purchase at this dealership and for a reason. No pressure and no bull. Mark Warren is a superb salesman and makes it so easy to shop for the vehicle you want. More

"The Works" I have been using Quicklane for all 4 of my vehicles and have always been very pleased but lately things have changed. Today for example I took my tr I have been using Quicklane for all 4 of my vehicles and have always been very pleased but lately things have changed. Today for example I took my truck in for the works package. There was 2 cars ahead of me but with 8 bays that should have not been an issue. It took 2 hours to complete. The inside staff were running around doing everything but focusing on the customers. The mechanics were standing around in groups and everyone was in slow motion. I had to tell the counter folks my truck was ready , you would have thought my pacing the floors and looking out the window would have been a clue that I was getting impatient. The other very upsetting trend is the pushy sales pitch for other services. I witnessed them pressure an elderly lady into replacing her rotors and pads. She asked was there anyway it could wait because she couldn't afford it and they said, we have a credit card. Not cool. The lady even said the pads were fine but they recommend replacing them anyway. Seems that every person had at least one issue. Also seems that if there is a rebate for something , there will be a rash of those items being bad. The lady was pushing new batteries hard because there was a $25 rebate. The pressure seemed to be worse on older people. They told my daughter her brakes were bad and needed replaced. I had them replaced only a few months before that. When I shared that info with the counter help they dropped the subject very quickly. Bottomline...I will be taking my business somewhere else. More

Standard service I have always got good service at Harbin Motors. However there has been times when it took longer for the standard oil change and tire rotation than i I have always got good service at Harbin Motors. However there has been times when it took longer for the standard oil change and tire rotation than it should take. I turned a suggestion into the suggestion box on how i thought this could be improved several months back but recent change i did not see any of the suggestions implemented. More

VIP Experience!! Always the best place to purchase or lease a vehicle. Most helpful, respectful people to deal with. VIP Experience, no doubt. The most patient sale Always the best place to purchase or lease a vehicle. Most helpful, respectful people to deal with. VIP Experience, no doubt. The most patient salesperson to deal with! Only concern was to find the exact SUV and price I was looking for. Thank you Ronnie Day More

BMW X5 I purchased a 2004 BMW X5 and in less than a week it failed emissions testing for the state of Tennessee. It has cost me approximately $1200 to have I purchased a 2004 BMW X5 and in less than a week it failed emissions testing for the state of Tennessee. It has cost me approximately $1200 to have parts replaced and labor done to even bring the car up to the level that it will pass inspection. The check engine light also didn't work. Extremely disappointed in this purchase and the quality of used car. Apparently these cars aren't very closely inspected before being sold. The people at the dealership were extremely friendly and easy to deal with. More

VIP Experience This is what buying a car should be like. No hassle, unparalleled customer service, & 100% satisfaction. The Harbin Automotive team make buying a veh This is what buying a car should be like. No hassle, unparalleled customer service, & 100% satisfaction. The Harbin Automotive team make buying a vehicle enjoyable again. More