Harbin Automotive

TREATED AS A FRIEND I was treated with respect and courtesy without any pressure to trade. From the customer's point of view no trade is perfect, I think I was treated h I was treated with respect and courtesy without any pressure to trade. From the customer's point of view no trade is perfect, I think I was treated honestly and fairly in the trade. I have traded with Harbin and the same sales representative for many years and would do it again. More

Vehicle Purchase Buying a vehicle is to me like going to the dentist to get a tooth pulled without novacaine. And you really don't know how much I hate going to the Buying a vehicle is to me like going to the dentist to get a tooth pulled without novacaine. And you really don't know how much I hate going to the dentist! Knowing this you can imagine how much I WAS NOT looking forward to trading my vehicle. Well, let me tell you, the experience was not what I was expecting. I felt at ease with my salesman, Mark. We were able to come with what I thought was a reasonable price in less time than I was anticipating. I'd do it again! In probably 10 years. More

Ford explorer Salesman great, everything went well. I was disappointed that the clean up shop did a terrible job cleaning it. The right passenger seat had coffee or Salesman great, everything went well. I was disappointed that the clean up shop did a terrible job cleaning it. The right passenger seat had coffee or something spill down the side, still tape adhesive on windshield & class was halfway clean, trash under the back seats. Tire pressure was low in all tires & three were out of balance. Other than that it would have been a 5 star instead of 4. More

Oil Change Good service, takes a bit too long. Staff was friendly and the facility was comfortable, although quite crowded. I liked it better when they met you Good service, takes a bit too long. Staff was friendly and the facility was comfortable, although quite crowded. I liked it better when they met you in the line and took your information there. More

experience The whole experience was amazing. We did not have to wait around all day. Made a phone call and told them what we wanted and within 2 hours the deal w The whole experience was amazing. We did not have to wait around all day. Made a phone call and told them what we wanted and within 2 hours the deal was done. All personnel were amazing to work with. I would highly recommend you all any time! More

Great buying experience Jamie Smith and assistants Heather & Tiana were very helpful and professional. This beautiful Lincoln Town Car, with relatively low miles, looks and p Jamie Smith and assistants Heather & Tiana were very helpful and professional. This beautiful Lincoln Town Car, with relatively low miles, looks and performs like a new car. I got a good car for a good price. To me, that's the definition of GOOD VALUE. I highly recommend this dealership. More

Wonderful experience as usual I am a return customer. I am always treated very well while there. Jason White was very patient while i was making my decision and was always checki I am a return customer. I am always treated very well while there. Jason White was very patient while i was making my decision and was always checking to see if I was comfortable or needed anything while waiting on the paperwork. More

Excellent service We have purchased 3 family cars from Harbin Ford. We have gotten a great price and exceptional service each time we've purchased a car or had it servi We have purchased 3 family cars from Harbin Ford. We have gotten a great price and exceptional service each time we've purchased a car or had it serviced. EVERYONE we've dealt with at the dealership has been knowledgeable, friendly, and helpful - never pressuring. I highly recommend this dealership. More

2nd purchase here This was my 2nd purchase at this dealership and for a reason. No pressure and no bull. Mark Warren is a superb salesman and makes it so easy to shop f This was my 2nd purchase at this dealership and for a reason. No pressure and no bull. Mark Warren is a superb salesman and makes it so easy to shop for the vehicle you want. More

"The Works" I have been using Quicklane for all 4 of my vehicles and have always been very pleased but lately things have changed. Today for example I took my tr I have been using Quicklane for all 4 of my vehicles and have always been very pleased but lately things have changed. Today for example I took my truck in for the works package. There was 2 cars ahead of me but with 8 bays that should have not been an issue. It took 2 hours to complete. The inside staff were running around doing everything but focusing on the customers. The mechanics were standing around in groups and everyone was in slow motion. I had to tell the counter folks my truck was ready , you would have thought my pacing the floors and looking out the window would have been a clue that I was getting impatient. The other very upsetting trend is the pushy sales pitch for other services. I witnessed them pressure an elderly lady into replacing her rotors and pads. She asked was there anyway it could wait because she couldn't afford it and they said, we have a credit card. Not cool. The lady even said the pads were fine but they recommend replacing them anyway. Seems that every person had at least one issue. Also seems that if there is a rebate for something , there will be a rash of those items being bad. The lady was pushing new batteries hard because there was a $25 rebate. The pressure seemed to be worse on older people. They told my daughter her brakes were bad and needed replaced. I had them replaced only a few months before that. When I shared that info with the counter help they dropped the subject very quickly. Bottomline...I will be taking my business somewhere else. More