Harbin Automotive

Excellence! This latest vehicle that we purchased from Harbin Ford is the fifth car purchased there in the last ten years. We wouldn't go anywhere else! Also, t This latest vehicle that we purchased from Harbin Ford is the fifth car purchased there in the last ten years. We wouldn't go anywhere else! Also, they have serviced all of those vehicles. A lot of car dealerships advertise that they treat you like family, but Harbin Automotive is the first one that actually delivers on that promise. When the owner of a dealership deals with you personally, making sure of your total satisfaction, there is no need to shop anywhere else. I have advised all my family and friends of the excellent treatment we received from them and told them that is worth driving a good distance to get such treatment. More

GREAT DEALERSHIP Quick in and out and friendly people and did job like it was suppose to be done ! I will be going back the next time need service Quick in and out and friendly people and did job like it was suppose to be done ! I will be going back the next time need service More

Every time I trade with Harbin Ford I leave HAPPY!!!! I'm a shopper I look all over North Alabama and Tn. for the best deals each time I get that deal at Harbin Ford. The staff is knowledgeable, and helpf I'm a shopper I look all over North Alabama and Tn. for the best deals each time I get that deal at Harbin Ford. The staff is knowledgeable, and helpful. They make me feel like family. I know when I walked away I got the best deal ford had to offer. I wish I could remember all the staffs names but I'm old I do. remember Bobby Card and Mark thanks so much I appreciate Y'all. Also the lady who answered my Emails. Larry & Pam Duke More

Always pleased. Quite simply, I trust this dealer. I have been with Harbin for over 20 years, and have never doubted their sincerity and honesty in every aspect. Quite simply, I trust this dealer. I have been with Harbin for over 20 years, and have never doubted their sincerity and honesty in every aspect. More

Excellant Very knowledgeable and friendly staff. Excellant experience. Well kept facility. No high pressure sales. All my questions and concerns addressed and a Very knowledgeable and friendly staff. Excellant experience. Well kept facility. No high pressure sales. All my questions and concerns addressed and answered. Will come back again. More

Fully Met My New Vehicle Purchase Needs Nick and the the back office support team did a great job of finding the exact car I was looking for. No hassle and delivered when promised. Nick and the the back office support team did a great job of finding the exact car I was looking for. No hassle and delivered when promised. More

TREATED AS A FRIEND I was treated with respect and courtesy without any pressure to trade. From the customer's point of view no trade is perfect, I think I was treated h I was treated with respect and courtesy without any pressure to trade. From the customer's point of view no trade is perfect, I think I was treated honestly and fairly in the trade. I have traded with Harbin and the same sales representative for many years and would do it again. More

Vehicle Purchase Buying a vehicle is to me like going to the dentist to get a tooth pulled without novacaine. And you really don't know how much I hate going to the Buying a vehicle is to me like going to the dentist to get a tooth pulled without novacaine. And you really don't know how much I hate going to the dentist! Knowing this you can imagine how much I WAS NOT looking forward to trading my vehicle. Well, let me tell you, the experience was not what I was expecting. I felt at ease with my salesman, Mark. We were able to come with what I thought was a reasonable price in less time than I was anticipating. I'd do it again! In probably 10 years. More

Ford explorer Salesman great, everything went well. I was disappointed that the clean up shop did a terrible job cleaning it. The right passenger seat had coffee or Salesman great, everything went well. I was disappointed that the clean up shop did a terrible job cleaning it. The right passenger seat had coffee or something spill down the side, still tape adhesive on windshield & class was halfway clean, trash under the back seats. Tire pressure was low in all tires & three were out of balance. Other than that it would have been a 5 star instead of 4. More

Oil Change Good service, takes a bit too long. Staff was friendly and the facility was comfortable, although quite crowded. I liked it better when they met you Good service, takes a bit too long. Staff was friendly and the facility was comfortable, although quite crowded. I liked it better when they met you in the line and took your information there. More