Harbin Automotive

Nick Atchley was the salesperson and was very helpful! I told him the must have things for me buying a car which was the warranty and the amount in payments had to be reasonable. I told him the must have things for me buying a car which was the warranty and the amount in payments had to be reasonable. More

New Truck Purchase Craig Davis was very courteous and very knowledgeable. I would refer anyone to Craig. Craig ensured all my questions were answered and completely walk Craig Davis was very courteous and very knowledgeable. I would refer anyone to Craig. Craig ensured all my questions were answered and completely walked me through the operation of the vehicle. More

Ford Thansmission problem correction. I was treated with respect and Ben did an excellent job communication to me on the issue. I have always had a good experience at Harbin. Please keep u I was treated with respect and Ben did an excellent job communication to me on the issue. I have always had a good experience at Harbin. Please keep up the good work, I was a Manager for 38 years and I know how important customer satisfaction is !! More

Great Team!!! Our buying experience was excellent, The team work really well together to ensure your satisfaction. Customer service is great. We were happy with t Our buying experience was excellent, The team work really well together to ensure your satisfaction. Customer service is great. We were happy with the experience. More

Ford Satisfied! I do all my car/truck business at Harbin. I have bought two new vehicles there and I go there for all maintenance. I am a very loyal customer. On I do all my car/truck business at Harbin. I have bought two new vehicles there and I go there for all maintenance. I am a very loyal customer. On a side note, I have six Ford SUV/Trucks that I own. I have brought my sons up to own Ford Trucks. We are truly a Ford family and would love to do a promotion to say just that! I'm a principal and my wife is a kindergarten teacher. Not rich, just Ford satisfied! More

Went in for engine light and oil change I went in for routine oil change , first one since I bought my vehicle and the engine light was on also so had to have it checked out. They reset it a I went in for routine oil change , first one since I bought my vehicle and the engine light was on also so had to have it checked out. They reset it and said it was fixed but when I started the engine came back on so I will be calling again. More

Very satisfied Had a 1:00 appointment for a security update, but realized I need my vehicle serviced. They were very helpful in doing both services at the same time Had a 1:00 appointment for a security update, but realized I need my vehicle serviced. They were very helpful in doing both services at the same time so I would not have to make an extra trip. Always very friendly and helpful. Vechicle returned clean and ready to go. Thanks to all Harbin employees. More

Great Experience purchasing new Explorer Mark and Win made our "job" of purchasing a new vehicle a surprising pleasant experience!! We were dreading looking for a new Explorer but after descr Mark and Win made our "job" of purchasing a new vehicle a surprising pleasant experience!! We were dreading looking for a new Explorer but after describing what we wanted, these guys found us the perfect vehicle. More

3 clutches on a new focus Thank god For extended my warranty. I was at harbin 3 different times for clutches an Geoff the service manager kept giving me the run around if Ford Thank god For extended my warranty. I was at harbin 3 different times for clutches an Geoff the service manager kept giving me the run around if Ford didn't receive my email I would have never got anything other than a new car that the clutch went out about every 15k but Ford was great when they found out all I'd been through an this is my work car they gave me a free extended warranty and I'm so thankful for that More

Geoff to the rescue! I had a blow out in Huntsville and had to drive all the way back to Stevenson Alabama by myself on a donut tire. I called Geoff at Harbin to see if th I had a blow out in Huntsville and had to drive all the way back to Stevenson Alabama by myself on a donut tire. I called Geoff at Harbin to see if they had any of my size tires in stock and he said that if they didn't he would pull a brand new car in and take a tire off of it just so I wouldn't have to continue the drive home on a donut. Sure enough, he did just that! I was so appreciative of his help and glad that they are always there if I need them. More