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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

December 10, 2017

Friendly people and great service We pulled in just looking. As soon as we pulled in we were greeted by the sales guy who was on his way to do something else and was with us the whole More

by Carla Werno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Dec 11, 2017 -

Harbin Automotive responded

Hello Carla! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Harbin Automotive way. We want you to feel apart of the family here, so we are pleased that Francisco was able to provide that for you! We look forward to working with you again and hope you have a good day.

December 07, 2017

Service Work I moved to the area 2 years ago and tried some other businesses for oil change|tire rotate. When I tried Harbin, I didn’t need to look any further. More

by Mike C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister, Lorreta Painter
Dec 08, 2017 -

Harbin Automotive responded

Thank you, Mike, for this awesome review and rating! Here at Harbin, we will always go above and beyond to help you in any of your vehicle's needs. We are more than happy to serve you. You are welcome back anytime! We hope to see you soon!

December 06, 2017

Worth the drive! Frenchie was great! We have never had a car buying experience this great. Harbin went out of their way to make everything work so we didn’t have to si More

by Schmiedl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Dec 06, 2017 -

Harbin Automotive responded

Congratulations on your new truck! Here at Harbin, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. It's amazing to hear that Frenchie was able to go above your expectations. We hope you come to us for any of your vehicle needs. Have a great day!

December 05, 2017

Poor they charge to much for service Was charged to much for oil change I don't believe a person should be charge 86.00 for labor an them 50.00 for a oil additive all together they charge More

by MCCRARYKIM50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura Ryan
Dec 18, 2017 -

Harbin Automotive responded

Thank you for the review. We appreciate your feedback and we are discouraged to hear about your experience with us. We strongly believe in customer satisfaction and happiness. With the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.

December 04, 2017

Great service I received great service when I took my car in to get the tires rotated and oil changed. They always do a great job keeping my car running right and l More

by MAWBRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister
Dec 05, 2017 -

Harbin Automotive responded

Thank you for taking the time of day to write us a review! Here at Harbin, we will strive to make our customers satisfied and we believe in taking care of all your vehicle's needs. We hope to work with you again for your next oil change! Have an amazing day!

November 30, 2017

Excellent I have always had excellent service with Harbin’s . The sales people are very friendly and go above and beyond to make sure you are happy with purchas More

by RUBYLAWHENORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Bobby Card, Jay Penney
Nov 30, 2017 -

Harbin Automotive responded

Thank you so much for taking the time to write us a great review! Here at Harbin, we will always go above and beyond to cater to your needs. We hope to work with you soon! Have a nice day!

November 30, 2017

Friendly service with knowledgeable sales staff We recently purchased a 2017 F150 from Harbin. After visiting several Ford dealers and researching several more dealers via the Internet we selected More

by Dave T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Dec 01, 2017 -

Harbin Automotive responded

Congratulations on your 2017 F150! Thank you so much for leaving us an awesome review! Thank you for selecting Harbin Automotive as the dealership you wanted to work with. We take pride in our work to help our customers buy what car they actually want and need. It's amazing to hear that Frenchy was able to provide you the best customer service. We hope to see you soon!

November 30, 2017

I was in and out of the service area quickly. It is nice to have a dealership that is close to home that can handle all my service needs. The service employees go over what is found during inspec More

by keans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister, Lorreta Painter, Anthony Manning
Dec 01, 2017 -

Harbin Automotive responded

Thank you so much for the quick and awesome review! We will always handle all your car services and needs. We hope to see you soon and have a great day!

November 29, 2017

Great very friendly people They were great at making sure I was able to get exactly what I wanted. Frenchy Paz was who helped me and he did an amazing job making sure I knew eve More

by Kristen Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Francisco Paz
Nov 29, 2017 -

Harbin Automotive responded

Congratulations on your new car, Kristen! Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here, and I am glad that you are reporting that Frenchy was eager to help you get your dream car! In this competitive market, we want you to know that we really appreciate your business and that we will continue to go above and beyond for our customers! Have a great day and see you in the future!

November 29, 2017

Wonderful! Couldn't ask for more. Anthony Manning was very nice and so knowledgeable about the vehicles I was interested in. He knew my budget and only showed me vehicles that I could More

by Susan Butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Owens, Anthony Manning
Nov 29, 2017 -

Harbin Automotive responded

We would like to thank you for your review, Susan! We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Harbin Automotive customer service culture. We believe that we can (and do) make a difference in the way our customers perceive us and we strive to provide a quality car-buying experience for every customer. Have a great time in your new vehicle!

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