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Harbin Automotive

Scottsboro, AL

4.6
1,962 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,962 reviews

November 30, 2017

Friendly service with knowledgeable sales staff We recently purchased a 2017 F150 from Harbin. After visiting several Ford dealers and researching several more dealers via the Internet we selected More

by Dave T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Dec 01, 2017 -

Harbin Automotive responded

Congratulations on your 2017 F150! Thank you so much for leaving us an awesome review! Thank you for selecting Harbin Automotive as the dealership you wanted to work with. We take pride in our work to help our customers buy what car they actually want and need. It's amazing to hear that Frenchy was able to provide you the best customer service. We hope to see you soon!

November 30, 2017

I was in and out of the service area quickly. It is nice to have a dealership that is close to home that can handle all my service needs. The service employees go over what is found during inspec More

by keans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister, Lorreta Painter, Anthony Manning
Dec 01, 2017 -

Harbin Automotive responded

Thank you so much for the quick and awesome review! We will always handle all your car services and needs. We hope to see you soon and have a great day!

November 29, 2017

Great very friendly people They were great at making sure I was able to get exactly what I wanted. Frenchy Paz was who helped me and he did an amazing job making sure I knew eve More

by Kristen Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Francisco Paz
Nov 29, 2017 -

Harbin Automotive responded

Congratulations on your new car, Kristen! Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here, and I am glad that you are reporting that Frenchy was eager to help you get your dream car! In this competitive market, we want you to know that we really appreciate your business and that we will continue to go above and beyond for our customers! Have a great day and see you in the future!

November 29, 2017

Wonderful! Couldn't ask for more. Anthony Manning was very nice and so knowledgeable about the vehicles I was interested in. He knew my budget and only showed me vehicles that I could More

by Susan Butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Owens, Anthony Manning
Nov 29, 2017 -

Harbin Automotive responded

We would like to thank you for your review, Susan! We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Harbin Automotive customer service culture. We believe that we can (and do) make a difference in the way our customers perceive us and we strive to provide a quality car-buying experience for every customer. Have a great time in your new vehicle!

November 28, 2017

Very nice and helpful sales rep Frenchy was very helpful and willing to work with us and get us the best truck for us. It was easy and will work with them again. More

by 99569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Nov 28, 2017 -

Harbin Automotive responded

Congratulations on your new truck! We're happy to hear that Frenchy was able to cater the best customer service to you here at Harbin. We hope to work with you again and wish you safe travels! Thank you for this awesome review!

November 28, 2017

Trade in and purchase of F-350 Winn and Craig were super to work with right down to the finance manager. I came in thinking I would be driving my truck back home and after they came More

by BLAKEANDREWS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Win Harbin, Craig Davis
Nov 28, 2017 -

Harbin Automotive responded

Thank you for rating and reviewing our services here at Harbin. We're very pleased to know that Winn and Craig were able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

November 23, 2017

2017 Ford Edge Anthony Gibson showed us all used and new cars that were available to me. Excellent service overall! Highly recommend this dealership to anyone in the More

by JGENTLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gibson, Win Harbin, Michael Curry, Geoff Vosen
Nov 27, 2017 -

Harbin Automotive responded

Congratulations on your new 2017 Ford Edge! Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here, and we are glad that Anthony was able to provide you excellent service! We hope you have a great day!

November 23, 2017

Second car from Frenchy Paz Just purchased our second car from Harbin and we requested Frenchy Paz again. Frenchy sold us our first vehicle so we definitely wanted to work with h More

by Jh50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Francisco Paz
Nov 27, 2017 -

Harbin Automotive responded

Thank you for your review! Here at Harbin, we want to provide you the best customer service we can offer. It pleases us that you came back to purchase your second car here. Frenchy and Michael are highly trained staff members who will go above and beyond to cater to your needs. We'll be here when you decide to purchase your third car! Have a great day.

November 23, 2017

Can’t wait to do business with Harbin Automotive again! Go see Harbin Automotive for your next vehicle purchase. Great selection both new and used, great prices, and great people. Overall it was an awesome More

by CBARKLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Matt Gilbert
Nov 27, 2017 -

Harbin Automotive responded

Congratulations on your new car! We're glad that Matt Gilbert was able to provide you excellent customer service. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 22, 2017

Great experience Frenchie was very helpful. He showed me a lot of cars and was very patient as I drove several cars and really narrowed what I wanted. He was there for More

by Wendi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Paz
Nov 22, 2017 -

Harbin Automotive responded

Hello Wendi! We want to congratulate you on your new car! It’s great to hear that you had a memorable experience with Frenchie and thank you for praising our services. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. We wish you safe travels!

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