Harbin Automotive

my experience with Harbin Chevrole I was very pleased with the service I got at Harbin Anthony Manning is a great salesman and made sure I was educated about my car and made sure I wa I was very pleased with the service I got at Harbin Anthony Manning is a great salesman and made sure I was educated about my car and made sure I was pleased. I am very pleased and will use Harbin in the future. More

New Raptor Great service from these guys. Got me my truck at a good price with no hassle. Would recommend them to anyone looking for a car. Great service from these guys. Got me my truck at a good price with no hassle. Would recommend them to anyone looking for a car. More

Great buying experience Frenchy and Mark were extremely professional and very nice and made the process painless. We would buy from here again and would highly recommend this Frenchy and Mark were extremely professional and very nice and made the process painless. We would buy from here again and would highly recommend this dealership. More

Fastest car I ever bought! We knew what we wanted when we walked in the door. From test drive to signing papers we were treated with respect and out the door in 45 min or less! We knew what we wanted when we walked in the door. From test drive to signing papers we were treated with respect and out the door in 45 min or less! No haggling or pressure. You want an easy process with knowledge, friendly staff...this is the place. Thank you Harbin! More

I received exceptional service. My car was serviced in about an hour or less. After being told what all had taken place, I was very grateful. Chad was very kind and I was most appr My car was serviced in about an hour or less. After being told what all had taken place, I was very grateful. Chad was very kind and I was most appreciative. More

it was amazing They really worked with me and helped me get a great car and the experience was amazing. Especially with this it helps me start my life. They really worked with me and helped me get a great car and the experience was amazing. Especially with this it helps me start my life. More

excellent of odoo We have bought several automobiles from Harbin automotive , Always been very helpful and friendly We recommend them to all of our friends and fami We have bought several automobiles from Harbin automotive , Always been very helpful and friendly We recommend them to all of our friends and family We have had friends from out of state to buy automobiles from Harbin Automotive They cannot believe how friendly and helpful they are More

One person can make a difference. My husband and I stopped in just to look. I totaled our car two days prior. We never in a million years thought we would be able to get a car consider My husband and I stopped in just to look. I totaled our car two days prior. We never in a million years thought we would be able to get a car considering we are working on rebuilding our credit. I have been wanting a Ford Explorer for a few years now. As my title said one person can make a difference, Jay Penney is that person. He is an amazing sales representative. He doesn't try to force a sale on you. His personality and people skills show he will give you the shirt off his back. Not only did I finally get the vehicle I've been wanting but we left with a new friend. We can't thank you enough Jay. More

Lack of Coordinating Between Service Reps Ben is my normal service rep. He has had my vehicle in 2 times. He got the issue diagnosed and parts ordered. He set me up for the installation/rep Ben is my normal service rep. He has had my vehicle in 2 times. He got the issue diagnosed and parts ordered. He set me up for the installation/replacement after the parts arrived. On the day (11 DEC 17) of installation/replacement, I arrive at the service center at 8 am for my appointment. Ben is off. I didn't catch his name filling for Ben. I tell him specifically I had an appointment to replace a part in my Sync 3. I was then asked about my symptoms for the Sync 3. This tells me the tech and service rep did not check Ben's notes on the vehicle. After 2.5 hours, I get the vehicle back. Loretta tells me they reprogramed the APIM (sp?) in the Sync 3. I directly say, "they were supposed to replace the APIM." She looks at the paper, then says that they have to reprogram after replacing. Ok, got me there. Sounds legit. This turned out not to be the case. Instead of admitting she was not sure and taking 5 minutes to address a customer question, she made a guess and sent me on my way. The APIM was never replaced. Thus I now have to come back to the shop. My recommendation:. 1). Only schedule customer on days their advisor is there. 2). If an advisor has someone scheduled on their off day, leave detailed notes for back fill 3). Make sure tech and service reps read the notes. I find it hard to believe that my service record didn't note parts had been ordered for replacement. More