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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

September 03, 2019

I got the Works Oil Change. I get synthetic oil instead of the regular oil, and I know it cost more, but I can't figure out how the $39.99 Works oil change add up to be $88 plus More

by LAWHORNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know. There were two women and one man at the counter on Saturday, August 31, 2019.
Sep 04, 2019 -

Harbin Automotive responded

Thank you for bringing this to our attention. Here at Harbin Automotive, we do not take your feedback lightly and are discouraged to hear you're feeling unsatisfied. It is never our intention for anyone to feel mislead. Our team hopes you would consider visiting us in the future for any of your automotive wants and needs. Your feedback is respected and appreciated

September 02, 2019

Good service Great service and excellent value. What more is there to say. I have known this dealer for many years and many of his personal. All good people. More

by JARCHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Sep 03, 2019 -

Harbin Automotive responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Be well, The Harbin Automotive Team

September 02, 2019

Great service again Once again I went to Harbin for the Works. Oil change and tire rotation. And once again the service was great. Friendly people who try to get you in a More

by JOREEDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Mark Warren, Win Harbin, Tanner Harbin, Chad Mcallister, Lorreta Painter, Laura Ryan
Sep 03, 2019 -

Harbin Automotive responded

Thank you for the 5-star review. We are happy to hear about your great service experience. Here at Harbin Automotive, we strive to provide the best service for our customers. We look forward to seeing you again! Be well, The Harbin Automotive Team

August 29, 2019

Non stressful event It was a good experience from start to finish. Had the vehicle we wanted on the lot & at a price that was reasonable. The salesman, Mark Warren, was a More

by TLCHANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Aug 30, 2019 -

Harbin Automotive responded

Thank you so much for your wonderful feedback. We’re very happy to hear that you had a good experience and we were able to earn your business. If there is anything you need please don't hesitate to let us know! Respectfully, The Harbin Automotive Team

August 29, 2019

Great experience Everyone went out of their way to accommodate my needs. Definitely will use again. First time I have ever bought a ‘new’ car and i’m very happy with More

by SARAHMEEDER48
Recommend Dealer
Yes
Employees Worked With
Michael Hancock , Mark Warren, Bobby Card, Zach Abril
Aug 30, 2019 -

Harbin Automotive responded

Thanks for the review, Sarah! Congratulations on your new car! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! We will be sure to pass along this great feedback and we look forward to seeing you again! Respectfully, The Harbin Automotive Team

August 29, 2019

Fast and friendly service They were the only dealership that I called that would answer the phone. And McKenna encouraged me to come to the dealership and see the salesman More

by KIMBGONE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mckenna, Bobby Card, Anthony Manning
Aug 30, 2019 -

Harbin Automotive responded

We appreciate your review! Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Respectfully, The Harbin Automotive Team

August 28, 2019

Great purchase We are very happy with our purchase, and having Hunter Hall as our sales person was an extra bonus. Hunter worked with us on every detail, and during More

by CORY.HEBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Hall
Aug 29, 2019 -

Harbin Automotive responded

Hi Cory, we’re really happy to hear about your positive experience with us! Reviews like yours inspire our Harbin Automotive team to continue going above and beyond for our customers and Hunter is a wonderful person who exemplifies this quality exactly! Your feedback is definitely uplifting and we’re glad you obtained excellent assistance. All of us look forward to assisting you again in the future!

August 28, 2019

Great experience If it wasn’t for Mark, Kindra and Michel I would have never bought a new car. Mark wasn’t pushy and actually knew about his products. Kindra always f More

by JPW_ARMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kindra and Michel, Mark Warren
Aug 29, 2019 -

Harbin Automotive responded

Wow! Thank you for the wonderful review! Mark, Kindra, and Michel are all incredible and we feel lucky to have them here with us at Harbin Automotive! Rest assured, that we will take your comments for further encouragement! We hope you would never hesitate to reach out should you be in need of future automotive assistance, our team would love to be of service! Have a wonderful day!

August 28, 2019

Very Happy Very happy with my purchase of a 2019 Ford Escape . The folks there are very accommodating, friendly and make purchasing a vehicle a great experience. More

by VDKAROBIN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Wilson...Kindra wilson, Mark Warren, Anthony Gibson, Bobby Card, Zach Abril, Anthony Manning
Aug 30, 2019 -

Harbin Automotive responded

Thank you for the glowing review and congratulations on your 2019 Ford Escape! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Respectfully, The Harbin Automotive Team

August 26, 2019

Great Very helpful and accommodating i will purchase my next vehicle there as well mark warren is a great sales man that gives you the best price at the ve More

by JERRYCWEBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Aug 27, 2019 -

Harbin Automotive responded

Hello Jerry! It’s great news to hear we've provided you with an enjoyable, five-star worthy service experience! Mark is an incredible asset to the team and we feel grateful to know he took great care of you! Please feel free to visit Harbin Automotive again for any automotive wants or needs you may have! Have a wonderful day!

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