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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

September 13, 2019

Torque converter service and scheduled lubricant Quickly diagnosed problem with torque converter and apparently it is resolved; quick courteous and professional service. I have come to expect nothing More

by DAVID.MULKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Davis, Lorreta Painter
Sep 13, 2019 -

Harbin Automotive responded

Awesome, David! Thank you very much for your review! What you've described is everything that Harbin Automotive stands for. Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction. Thank you for inspiring us all to continue going above and beyond, have a wonderful day!

September 12, 2019

Great place to do business. Everyone was very helpful. Lee Bradford was great, staying until almost 8 pm because I could not get there until after work. All involved stayed late More

by DLDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Bobby Card, Zach Abril
Sep 13, 2019 -

Harbin Automotive responded

At Harbin Automotive, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. Congratulations on your purchase, and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Respectfully, The Harbin Automotive Team

September 12, 2019

new car A very good place to do business all the staff was very nice to us . We were offered refreshments, such as water or ice cream or anything that we migh More

by Ruby Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Zach Abril, Anthony Manning
Sep 13, 2019 -

Harbin Automotive responded

Thank you, Ruby! We’re so glad to hear you enjoyed your experience and we appreciate your business! We look forward to seeing you again! Respectfully, The Harbin Automotive Team

September 10, 2019

Great customer service Great customer service, professional and courteous staff. Laura was delightful to work with. The oil change seems a bit high though. I cant wait to re More

by BONGUEL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Sep 10, 2019 -

Harbin Automotive responded

Thank you for leaving us this wonderful review! It’s great to see that you feel Harbin Automotive is a five-star worthy one! Lauren is an incredible asset to the team and we feel lucky to have him here with us! Trust is a vital key to forming long-lasting relationships with our customers and we are happy our Service Team could be a prime example of that during your visit with us. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! Until next time, have a great day!

September 10, 2019

You’re welcome Was a great experience. Would recommend to someone buying a car. Free water was very cold. Price was excellent. The place looked amazing. Will be More

by JEBSTRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Penney
Sep 10, 2019 -

Harbin Automotive responded

Thank you very much for your wonderful rating and review! We understand that buying a car can be stressful and at Harbin Automotive, we rejoice in knowing our team provides smooth experiences for our guests! We are grateful to know our team provided you with a five-star experience and we look forward to seeing you again soon! Enjoy your new car!

September 09, 2019

Jay Penney - F150 platinum I had a great buying experience. I was very pleased with the customer service all around. Will be doing business with Harbins on the future. More

by SETHTROWE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Penney
Sep 10, 2019 -

Harbin Automotive responded

We’re very happy to hear you had a great buying experience working with our team. Feel free to call or stop by if there is anything else we can do for you. Warm regards, The Harbin Automotive Team

September 05, 2019

Easy, low pressure experience Came to Harbin directly after visiting another dealership in Scottsboro. Night and day experiences. My wife was picking out a car and appreciated not More

by JAREDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nelson, Angela Owens, Zach Abril
Sep 05, 2019 -

Harbin Automotive responded

That's awesome, Jared! Thank you very much for leaving us with wonderful feedback! As you said, Chris is awesome and an absolute asset to our team and we’re so glad to have him with us! Chris doesn't hesitate to go above and beyond for our guests and we're happy to know you experienced exactly this during your visit. Please feel free to reach out anytime! Until then, take care and enjoy your new car!

September 05, 2019

Great Service. The people at Harbin's were friendly and provided prompt and efficient service. My last service took approximately 45 min. to complete. Great job Ha More

by LAWMANN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the employees by name but they all try to make my service time pleasant.
Sep 05, 2019 -

Harbin Automotive responded

Thank you for the outstanding rating and review, we appreciate you for sharing such kind words! Our staff is passionate about providing top-notch customer care for our guests and are happy to see that passion is shining through! It's awesome to know we provided a quick and speedy service for you during your visit. Please do not hesitate to reach out for any automotive wants or needs you may have in the future, we are here to assist you!

September 05, 2019

Excellent buying experience at Harbin Motor Company I had an excellent buying experience when I recently purchased a previously owned vehicle at Harbin Motor Company in Scottsboro, AL. After seeing the More

by CCRider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Manning
Sep 05, 2019 -

Harbin Automotive responded

We are grateful to receive your amazing review and rating! Our team enjoys going above and beyond for our customers and are happy to hear Anthony was a perfect example of what we stand for at Harbin Automotive! Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction. Thank you for inspiring us all to continue going above and beyond, have a wonderful day!

September 04, 2019

Great Work The Service department was great, quick to get me in and out, service with a smile. Thanks again to the friendly service department and to the workers More

by OLAN.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter, Laura Ryan
Sep 04, 2019 -

Harbin Automotive responded

Thank you for the great review! It's awesome to know that our Service Team provided a quick and speedy service for you during your visit. Trust is a vital key to forming long-lasting customer relationships and it’s awesome to hear that our Team exceeded your expectations. Creating a smooth experience is our goal and we are happy to have provided you with all of your needs!

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