Back

Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

Directions

By Type

Showing 1,968 reviews

November 18, 2019

Closing was a smooth ride Harbin Ford happened to have the vehicle I was looking for on their large lot. We were able to come to an agreeable price without a problem, and the More

by blair.temple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford
Nov 18, 2019 -

Harbin Automotive responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

November 18, 2019

pleased overall Took a little longer than anticipated for a scheduled appointment (hour and a half) to get an oil change and tire rotation. No coffee available in th More

by RUSS999
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Nov 19, 2019 -

Harbin Automotive responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.

November 17, 2019

Mark Warren was our sales representative, and he took good care of us. We test drove three vehicles then settled on a 2015 MKC Lincoln. Th iij s is the 2nd vehicle Mark has sold us in the last nine month More

by RWEBB.1110
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Zach Abril
Nov 18, 2019 -

Harbin Automotive responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Harbin Automotive. We can’t wait to see you for your next servicing appointment!

November 14, 2019

Disappointed in the attention given to a warranty claim. I still can't see through my windshield in low sun conditions. It is a safety issue. I'm disappointed in the attention to this situation by both Harbi More

by Trey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gibson, Win Harbin
Nov 18, 2019 -

Harbin Automotive responded

Trey,we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

November 11, 2019

Spent more than was expecting too Friendly people helpful but I spent too much would have loved a discount so the price would have been cheaper. They checked and showed me what was wro More

by KMJN96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter, Laura Ryan
Nov 12, 2019 -

Harbin Automotive responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Harbin Automotive special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future.

November 08, 2019

Great experience Lee was awesome. Worked with me well and was very knowledgeable. Overall great experience and will definitely recommend others to visit. Got together More

by TROBINSON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Zach Abril
Nov 10, 2019 -

Harbin Automotive responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

November 08, 2019

This is an amazing place. The car salesman Devan, was nice and persistent. I was shopping for an older vehicle but the salesman encouraged me to purchase an update vehicle. I’m pleased with my experience More

by Denise Davis
Recommend Dealer
Yes
Employees Worked With
Devan Bordner
Nov 10, 2019 -

Harbin Automotive responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Devan and the rest of the Harbin Automotive team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future.

November 08, 2019

Always Been Great!!!! I have brought 3 cars from them the service has always been great!!!! When I carried one of the cars to be serviced the service was friendly and fast! More

by Philj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Abril, Anthony Manning
Nov 10, 2019 -

Harbin Automotive responded

It was a pleasure to read about your third car-buying experience at Harbin Automotive. Congratulations on your new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future!

November 07, 2019

Fantastic Experience I couldn’t have asked for a better new vehicle purchasing experience. My expectations were exceeded from the first moment I walked on to the lot to t More

by TEDJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Abril, Anthony Manning
Nov 10, 2019 -

Harbin Automotive responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our staff was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.

November 07, 2019

Purchased 2015 Lincoln, I had a great experience, my salesman was Mark Warren, he took time to let my wife and I drive several vehicles, when we settled on the one we wante More

by RWEBB.1110
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Zach Abril
Nov 10, 2019 -

Harbin Automotive responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future.

...
100
...