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Hansen Motor Company - Service Center

Brigham City , UT

4.7
925 Reviews
Call Service Center (435) 723-5255

925 Reviews of Hansen Motor Company - Service Center

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December 29, 2022

In and out in about an hour. That’s what they told me to expect. More

by mdyear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Hansen Motor Company responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen Matt@hansenmotors.com

December 29, 2022

Good dealership, they are friends and do a great job. I’ll be back for sure More

by MABEL_LAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Hansen Motor Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen Matt@hansenmotors.com

December 25, 2022

The service department does a thorough service, always explains why and how. Always courteous.and respectful. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Hansen Motor Company responded

Thank you for taking the time to share your feedback with us, Sue. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Hansen Matt@hansenmotors.com

December 24, 2022

All of my experiences at this dealership have been great! Family owned with great values. More

by kadendefriez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Petersen
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Dec 24, 2022 -

kadendefriez23 responded

Great people, very friendly, great service.

December 23, 2022

Took great care of us and let me know what was going on with my car. More

by jjjnwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
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Dec 27, 2022 -

Hansen Motor Company responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

December 21, 2022

They were efficient and great to work with. Great communication just a in and out job. More

by basinh12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Hansen Motor Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

December 19, 2022

Disappointed in both sales and service at this dealership. We were told the truck would have certain features, and it didn’t, and we’ve had to visit the service center multiple times for the same More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Read
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Hansen Motor Company responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen Matt@hansenmotors.com

Dec 20, 2022 -

Hansen Motor Company responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen Matt@hansenmotors.com

December 18, 2022

The best dealer in the world! The service department is second to none & nice environment! More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Zack
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Dec 18, 2022 -

Hansen Motor Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hansen Motor Company, Brad, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

December 17, 2022

Cody always communicates well and the team provides great service and diagnostic information. Service is always timely and consistent. More

by wise_justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Hansen Motor Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cody and our team, Justin, and we look forward to working with you again. Matt Hansen Matt@hansenmotors.com

December 17, 2022

Didn't listen. Didn’t communicate. Didn't call. Treated it as if we don’t spend lots of money and am a loyal gm owner just wanting an expensive truck maintained ri More

by Mount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Leishman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2022 -

Hansen Motor Company responded

I'm sorry to hear that your experience wasn't up to par. I would love to have a conversation to know what the problem was and what we can do to make you have a great customer experience. We pride ourselves in offering nothing but the best and would love to talk. Please reach out to me personally and I'll do everything possible to make it right. Thanks, Dan Hansen

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