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Hansen Motor Company - Service Center

Brigham City , UT

4.7
925 Reviews

925 Reviews of Hansen Motor Company - Service Center

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January 15, 2024

Serviced my car and rotated my tires, which is what I went in for. They always do a great job. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody
Jan 15, 2024 -

Hansen Motor Company responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

January 15, 2024

Very professional, and friendly Always doing their best to satisfy the customer. On top of thing like recalls More

by andrews.richard1955
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 15, 2024 -

Hansen Motor Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen Matt@hansenmotors.com

January 15, 2024

Great, very friendly. We're still waiting for our part. Need it ASAP we have no heat More

by nkhennessy
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Jan 15, 2024 -

Hansen Motor Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hansen Motor Company to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen Matt@hansenmotors.com

January 15, 2024

We have spoken to your service department a number of times on being able to record conversations or video on the new car we purchased from you. We have purchased 3 different chips and none have worked. More

by stan
Recommend Dealer
No
Employees Worked With
Cody Varney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Hansen Motor Company responded

Andrea, Thanks for taking my call today. I apologize for the confusion you have experienced on the recording system, and I totally understand your frustration. After reading service bulletins, I found this YouTube video to be as helpful as anything. I have ordered several SD Cards in the class 10 and want to format it and see if it works. I'll send it your way once I verify that it works. https://youtu.be/ZpqVw9PCKqg?si=IoDlm6Qf7TdCtJM7 Jake Lund 435-226-1021 jake@hansenmotors.com

January 14, 2024

Jon and the staff have been very helpful with helping me to learn how to operate the many systems my new truck has available More

by papa.bangbang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Hansen Motor Company responded

Thank you for your kind words for Jon and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

January 13, 2024

So far all has been great! Hope to continue. Tyler Valberg is friendly and so thorough. Appreciate the honesty of all whom we encountered at Hansen Motors. More

by ctrrt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Hansen Motor Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

January 12, 2024

After getting our Buick serviced and a 21 point check in December I had to clean the air filter myself the brake fluid was low and a half quart of oil low. I got pulled over for a expired plate that was due More

by panterb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

Hansen Motor Company responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly or let me know the best way to contact you, and I will reach out. We've never thought to check for vehicle registrations where the state sends out notifications, but it is a great suggestion. We'll take it into advisement. Thanks for your time in leaving a review and letting us know where we fell short. We'd love to get to the bottom of this and turn things around for you. Matt Hansen 435-226-1012 Matt@hansenmotors.com

January 10, 2024

Hansen always takes care of me and my vehicles. They are reliable and trustworthy. Definitely recommend them. More

by shanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Hansen Motor Company responded

Shanna, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

January 05, 2024

I used to take my truck to Ken Garff because that’s where I bought it. After meeting Cody and explaining all the issues I had there he asked me to bring it to him and he is absolutely taken excellent care of More

by swasslv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Hansen Motor Company responded

We are very happy to hear Cody provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen Matt@hansenmotors.com

January 03, 2024

I appreciate these guys. I had one issue, but everything turned out all right. Thanks. More

by rodeofever84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Hansen Motor Company responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

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