Hansen Motor Company

Service was great Cody was upfront about time and cost. I appreciated him giving me the estimate and wanting my approval before they started the work. I appreciated him giving me the estimate and wanting my approval before they started the work. More

In for service and out in good time. They even cleaned the interior of my car! I am always greeted by my first name, like I am their favorite customer! They even cleaned the interior of my car! I am always greeted by my first name, like I am their favorite customer! More

We have dealt with Hansen Motor Company for many years and have been very satisfied with their service. and have been very satisfied with their service. More

Alignment, balancing, and tires are on par! Quality service and work was completed quickly and conveniently. Quality service and work was completed quickly and conveniently. More

Appointment was started on time and completed in a timely manner. Questions were answered and price was as quoted manner. Questions were answered and price was as quoted More

Dealership staff and service dept were exceptional in the purchase and servicing of my new 2023 vehicle. the purchase and servicing of my new 2023 vehicle. More

Their service Manager is awesome! He took very good care of my vehicle and was extremely helpful and knowledgeable. He took very good care of my vehicle and was extremely helpful and knowledgeable. More

The personnel are very kind and curtious. Easy to make an appointment and worked with me to get the car picked up. Easy to make an appointment and worked with me to get the car picked up. More

I took my vehicle in to have the transmission oil flushed as normal preventative maintenance. I also had the regular oil and filter change done at the same time. I have always picked up my car freshly washed as normal preventative maintenance. I also had the regular oil and filter change done at the same time. I have always picked up my car freshly washed and clean after having service done. However, this time it was not washed. Not a big deal as I have a monthly subscription at a car wash. The part that was a big deal was when I went to check the oil level (I always do this to be sure it’s full) I saw a big greasy hand print on the hood of my white car. This level of carelessness by the service tech made me question if it is worth taking my vehicle back to the dealer for service. I did call the service department and spoke with my service advisor about this situation. She was very apologetic and explained that sometimes the car wash is blocked by the oil recycling truck so it couldn’t be done. She offered to have me bring the car back to be cleaned the next day. When I arrived, the oil recycling truck was there blocking the car wash. I’m not sure if they do recycling everyday, but that seems a bit excessive. I also am in the service industry, and wouldn’t think of leaving my customer’s stuff in a mess that I caused. A simple use of rag to wipe off the handprint (or better yet - the service tech’s hands) goes a long way toward building/maintaining customer confidence. I resisted posting this review, but I have received four requests between text messages and emails asking me to review my latest visit. So…here it is. More

It took a long time to get here and the market has completely gone haywire but the car (CT5) is fabulous and the Hansen staff sublime. completely gone haywire but the car (CT5) is fabulous and the Hansen staff sublime. More