Hansel Volkswagen of Santa Rosa

Great service specially from kirstin i have taken my car for maintenance or repairs and she always does everything she can to get my car back asap for maintenance or repairs and she always does everything she can to get my car back asap More

They were very helpful and helped me understand what was wrong with my car and my options on how to fix it wrong with my car and my options on how to fix it More

They have worked on our two Jetta’s, both with strange issues and they took the time to find and fix both cars. I appreciate their attention to detail and keeping my family safe on the roads. issues and they took the time to find and fix both cars. I appreciate their attention to detail and keeping my family safe on the roads. More

Christian has always helped me with immediate knowledge, expedience and curtesy. Thank you very much. expedience and curtesy. Thank you very much. More

Made Vw purchase very easy and pleasurable, very stress free experience. Would buy from them again free experience. Would buy from them again More

My VW Golf was purchased new in 2014, and I have been taking it to Hansel VW Santa Rosa for service since then. Hansel also serviced my previous VWs. The staff and technicians in the Service Dept. have a taking it to Hansel VW Santa Rosa for service since then. Hansel also serviced my previous VWs. The staff and technicians in the Service Dept. have always been dependable, courteous and efficient. They explain what they will be doing in terms I can understand, without being patronizing. I trust them with my life every time I get in my car. Thank you Hansel. More

My advisor was very attentive and kept me updated all along the repairs She was professional and great to work with along the repairs She was professional and great to work with More

Great experience. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels. More

Great customer service. The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. S The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. So I went back and signed it then I just got another call that there is more to sign that was still missed. Not sure how you can walk out of a dealership with a new car and not have all the paperwork in order. Recommend that you know how to properly process a new vehicle lease so you don’t forget to sign something. Other then that, great experience. More