Hansel Volkswagen of Santa Rosa

Got fully helped by the sales department and the finance guy was great, able to 6me a good deal guy was great, able to 6me a good deal More

Perfect. They were fast and fixed my vehicle in a timely manner for all the delays we are facing now They were fast and fixed my vehicle in a timely manner for all the delays we are facing now More

Very accomodating. Service was completed in a timely manner and staff was very pleasant. Even put my e-Golf on the charger! Service was completed in a timely manner and staff was very pleasant. Even put my e-Golf on the charger! More

Professional communication and reliable service. I appreciate the possibility of a shuttle. I am satisfied with the visit. I appreciate the possibility of a shuttle. I am satisfied with the visit. More

Dealer has sent 5 review requests but no update on when part will arrive. They did say they did not know when it will arrive, probably due to UAW strike, but an update without so many request for a dealer part will arrive. They did say they did not know when it will arrive, probably due to UAW strike, but an update without so many request for a dealer review would be appreciated. Good dealer though, but only 1 star for this instance given the above. More

They were very nice and helpful throughout my whole car buying experience. They went above and beyond to help my needs be met buying experience. They went above and beyond to help my needs be met More

For the most part, great service! No one else that I know of does better. No one else that I know of does better. More

I visited Hansel Volkswagen to buy an ID4 and loved my experience. No hard sell, kind people, and straightforward. My only complaint would be a low bar offer for my trade-in, but I sold my car elsewhere experience. No hard sell, kind people, and straightforward. My only complaint would be a low bar offer for my trade-in, but I sold my car elsewhere and then came back to Hansel because their staff were kind otherwise. More

The sales and finance people made the whole process as easy as possible. Wasn’t forced to negotiate for a reasonable trade in value or car price. easy as possible. Wasn’t forced to negotiate for a reasonable trade in value or car price. More

Went in for maintenance and a flat tire. Scheduling process is easy to use, and I was even able to change to an earlier time slot that became available. While the maintenance was covered, I Scheduling process is easy to use, and I was even able to change to an earlier time slot that became available. While the maintenance was covered, I had to pay for the flat and it was reasonably priced. After the work was done they washed my car and that is always a good detail. Overall im happy with the service and will return in the future More