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Hansel Volkswagen of Santa Rosa

Santa Rosa, CA

Overview
Reviews
Vehicles
4.5
312 Reviews
Call Dealership (707) 414-6196

2951 Corby Ave.

Santa Rosa, CA

95407

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Showing 312 reviews

December 09, 2023

From Cristian and Patrick in sales to my first service experience with Kirstin and everyone else in between, they are phenomenal. Super friendly and all working together to satisfy the customer. 1st VW af More

by JOE.S.MORRISON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick in sales. Finance was great. Kirstin in service and Phillipe , Marci Howard, Cristian Gonzalez
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Dec 11, 2023 -

Hansel Volkswagen of Santa Rosa responded

Your review means a lot to us. Thank you!

December 05, 2023

She was very helpful and had great customer service. Very friendly as well! Happy with Kirstin and my experience with using my LuxCare warranty More

by TANNER.GIDDINGS
Recommend Dealer
Yes
Employees Worked With
Kirstin
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Dec 11, 2023 -

Hansel Volkswagen of Santa Rosa responded

That is fantastic news. I am happy to hear Kirsten took great care of you.

December 02, 2023

Kirstin always goes above and beyond to take care of my car needs. Nick and the entire staff are always so welcoming, especially Maui! More

by MARCI.HOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Marci Howard, Michael Soriano-Vielma
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Dec 11, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you!

November 30, 2023

Very easy and professional It was a great experience and was what was hoped for. More

by JON_MOENS
Recommend Dealer
Yes
Employees Worked With
Kirstin
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November 24, 2023

I had a great experience leasing my 2023 ID4 from Hansel. I appreciate the time they took to answer all of my questions. More

by EMILY.MCCUISTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Heissenbuttel - Five Stars, Marci Howard
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Nov 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for the great review, Emily. It was our pleasure. Please reach out anytime.

November 22, 2023

Service provider Zachary was very thorough and responsive to my questions and gave fair and helpful guidance. More

by KEN@KENKNIGHT.COM
Recommend Dealer
Yes
Employees Worked With
Zachary
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Nov 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

We are happy to hear it! Thank you for the wonderful review.

November 22, 2023

They exceeded expectations on the timing and communication on the progress electronically Friendly & over delivered More

by PAUL@4GIBSON.US
Recommend Dealer
Yes
Employees Worked With
Recall notice
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Nov 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

Your review means a lot to us. Thank you!

November 21, 2023

Great store and Ernie who assisted us is very professional and made the process easy. More

by TONY121172
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie.
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Nov 24, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you, Tony. Your review means a lot!

November 15, 2023

All the people at Hansel Volkswagen are kind and courteous. They always provide quality service at fair prices. More

by BOOKSINABOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Logan, Marci Howard, Michael Soriano-Vielma, Stefanie Garzoli, Cristian Gonzalez, Dan McDonnell
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Nov 15, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you for providing a 5-star review!

November 11, 2023

Every one is friendly at this location. Keep Up the great work!! Thank you Zack and Kristen for always taking care of me and my car!! More

by Kfrm999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen and Zack
Report | Print
Nov 15, 2023 -

Hansel Volkswagen of Santa Rosa responded

Thank you! I'll be sure to share your wonderful review with the service team.

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