Hansel Volkswagen of Santa Rosa

HORRIBLE SERVICE Absolutely horrible customer service. Every single time I bring my car in for service, they make mistakes, don't follow through with agreements, run Absolutely horrible customer service. Every single time I bring my car in for service, they make mistakes, don't follow through with agreements, run late, etc.... This last time they actually couldn't find my car on the lot when I dropped it off early for service (they allow early drop off, you just have to put your key in the early drop box) and had no idea that the key was in the early drop box..... why?? because nobody opened it to look!!!!. No call to check in with me, nothing. So when I was ready to pick up my car half a day later (thinking it was serviced and done) they told me they thought I had not showed up for the appointment! They then panicked and had to do the service last minute, which essentially completely messed up my entire day and evening. No apology, no discount for the MAJOR inconvenience, just more of the same - poor organization and lack of responsible communication. Unbelievable. I do not recommend this service department AT ALL. They are really, really, bad at what they do and now I just don't trust them at all. Unreliable in all ways. I don't know how anyone can run a business like this...... More

BLACK FRIDAY WAS A SCAM AND INSIDE JOB!! My girlfriend and I were the only ones waiting outside in the cold for the Black Friday $995 car. I got pictures, videos, and a security guard as a wi My girlfriend and I were the only ones waiting outside in the cold for the Black Friday $995 car. I got pictures, videos, and a security guard as a witness. About 4:45am a store employee drives up and walks up to us asking us what car we wanted but then tells us that the guy who was sleeping in his car was there first. We argued with him over it but it seems like they know each other so the man who was sleeping in his car was getting the car no matter what. This is not how Black Friday is supposed to work. People are supposed to be in a line outside in front of the door, not in their car parked with the heater on and sleeping. FALSE ADVERTISEMENT!! BAD MANAGEMENT!!! INSIDE JOB!!! More