Hansel Volkswagen of Santa Rosa

Her communication this time was poor. . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about . and I think she forgot about my car ( bc I usually get a text so I can follow the progress . Never received) and when I called her she talked about some beetle and thought I was Sarah Marshall.. and they had not even replaced the line to my window washer which was sliced when I bought it.. I had come two weeks before and they saw it agreed and then she said.. there is no problem it is holding the fluid..I had duct tape on the slice.. and there were other issues.. when I called you all had my car 8 days and she said the window washer was completed.. then it wasn't.. More

they wanted way to much to fix my car so I towed it home to expensive to expensive More

They were able to get me in at short notice, I live about 3 and a half hours away 3 and a half hours away More

Buying out our lease was the most difficult and disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyo disappointing experience. I give this dealership's communication skills and D-. I will never buy or lease from Hansel again and I will tell everyone I know a out our bad experience. More

Pulled up to the service area, was greeted and told my options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car options for the services offered. Picked one and was provided an Uber home while my car was serviced. Everything went well and was notified when car was ready. Zachary was really kind and I had a great experience with the dealership. More

I went in to get my sunroof drain fixed and got help immediately, Kirsten was friendly and helpful and my car was done about five hours later! immediately, Kirsten was friendly and helpful and my car was done about five hours later! More

Zeroed in quickly in the car at a fair price. I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't a I didn't, however, expect a cash sale to involve finance and take so long to complete. We had to have for lunch to kill time and they still weren't available when we returned. More

Friendly and professional Zack kept me updated on progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. progress and was very helpful with setting up rides to and from the dealership while my Tiguan was getting work done. More