Hansel Volkswagen of Santa Rosa

As always, Hansel VW took excellent care of my auto. I am always impressed with their level of service. I am always impressed with their level of service. More

Service Department staff is cordial, helpful, and timely informs of service progress. Went the extra mile to work with me and the Parts Department to figure out the problem with my spare ID.4 key. informs of service progress. Went the extra mile to work with me and the Parts Department to figure out the problem with my spare ID.4 key. More

Tire repair completed quickly and in less time than what was promised. Excellent customer service. was promised. Excellent customer service. More

Easy and quick, no problems and polite and professional service advisors. I will return if service is needed service advisors. I will return if service is needed More

This service departament never find odd things on your car when is under warranty. But once the warranty is done they will find any of the issues you're vehicle is having. car when is under warranty. But once the warranty is done they will find any of the issues you're vehicle is having. More

The employees were very nice and were able to get what we were looking for. They also worked beyond their opening hours to secure a deal for us. were looking for. They also worked beyond their opening hours to secure a deal for us. More

Great support from the service department. I felt like all of my needs were met and everyone was extremely polite and helpful. I felt like all of my needs were met and everyone was extremely polite and helpful. More

Christian was quite rude to me when I brought my car in to be serviced. He seemed stressed And he was not able to take the time to answer my questions. When I did ask questions I feel like he was pedantic to be serviced. He seemed stressed And he was not able to take the time to answer my questions. When I did ask questions I feel like he was pedantic and impolite. I understand he may be a senior person service, and I would simply train him and others to be much more customer service oriented, and create the circumstances for them to live into that well. He seemed like he had too much on his plate. With all that said, the actual service to the car is and has been great. More

Great service helpful with questions & very personal followed up on a recall making sure I got the problem resolved. Thanks followed up on a recall making sure I got the problem resolved. Thanks More