Hansel Volkswagen of Santa Rosa

Service rep was helpful and communicative. Replaced a damaged tire that wasn’t immediately available. Replaced a damaged tire that wasn’t immediately available. More

Efficient friendly professional very knowledgeable and could answer all my questions. You have a great team working for you. could answer all my questions. You have a great team working for you. More

Kirstin and Emma were friendly and personable! They were prompt with their communication and were able to get me a loaner car while mine was being worked on. Always happy with the service there! They were prompt with their communication and were able to get me a loaner car while mine was being worked on. Always happy with the service there! More

I have grown to rely on Kiersten upfront over the years and really trust her. Thank you for this employee. and really trust her. Thank you for this employee. More

Mike Gehl was very helpful, courteous and thoughtful in explaining the process, choices I had, and recommendations. I appreciate VW giving me a complimentary roundtrip to Target. I have a local mechanic explaining the process, choices I had, and recommendations. I appreciate VW giving me a complimentary roundtrip to Target. I have a local mechanic in Fort Bragg who is excellent and has a good reputation but I prefer coming to Santa Rosa in spite the 2 hour drive, so that Hansel has all my records. I don't put many miles on my car so it means I come to you once a year for oil change. Thanks so much and see you next year!! More

The department doesn’t communicate with the parts department and the parts department doesn’t want anything to do with the service department and the service department doesn’t let the detailing crew department and the parts department doesn’t want anything to do with the service department and the service department doesn’t let the detailing crew know that’s the xxxxING eGolf needs to be charged and the work takes 2 weeks to complete Way to long!! ok More

Santa Rosa dealership is great and the staff are amazing. Chris, Ken, and Marci are awesome, great knowledge of the vehicles and of their position. I will definitely go back to purchase a vehicle in the futu Chris, Ken, and Marci are awesome, great knowledge of the vehicles and of their position. I will definitely go back to purchase a vehicle in the future. I would also recommend my family and everyone else to go and experience excellent knowledge and service. More

Chris was great, very helpful and professional. She is an asset to the dealer and VW. She is an asset to the dealer and VW. More

I waited for my car and it was done quickly and the staff was friendly was friendly More

Everyone is helpful at Hansel Volkswagen. The service department is efficient and will do everything they can to keep the customer updated on what’s happening with their car. Kirsten is fanta The service department is efficient and will do everything they can to keep the customer updated on what’s happening with their car. Kirsten is fantastic and knowledgeable, she is so helpful and she makes it look easy. She is awesome. More