Hansel Volkswagen of Santa Rosa

Friendly and professional. They try to provide a good customer experience. However, I brought my ID.4 in for the 10K courtesy inspection. The car was detailed the day before. A They try to provide a good customer experience. However, I brought my ID.4 in for the 10K courtesy inspection. The car was detailed the day before. A sign at check in notifies customers that courtesy washes are no longer provided. Therefore I didn’t ask them to NOT wash my car. It got washed and returned with dried water spots and the day old protectant wax and tire dressing were diminished. Irritating, but they try. More

Very nice service team and very knowledgeable. Good follow up and follow through. Like the texting ability. Good follow up and follow through. Like the texting ability. More

They are polite and very persistent in suggestions for the vehicle. Charges are very high and the work could be performed at a much cheaper price. I think that charging almost $300 for an oil change is the vehicle. Charges are very high and the work could be performed at a much cheaper price. I think that charging almost $300 for an oil change is absurd. More

Great customer service and wonderful Service Wrighter. Service got done quick inquiry of work was wonderful Service got done quick inquiry of work was wonderful More

unimpressed with dealer financing presentation. I have nothing more to add, don't understand why you need 15 words. Not a Hansel fan. I have nothing more to add, don't understand why you need 15 words. Not a Hansel fan. More

Kirstin did a reasonable job in tough Warrantee related repairs that took several weeks to complete. She helped us get a comparable vehicle and kept us up to date. She is a good employee who has to fix i repairs that took several weeks to complete. She helped us get a comparable vehicle and kept us up to date. She is a good employee who has to fix issues that are often not her fault and beyond her control. More

I made an appointment over the phone, and it was right on time when I got to the dealership. In the end, I received all the details about what I needed to change and how much it would cost me for all the oth time when I got to the dealership. In the end, I received all the details about what I needed to change and how much it would cost me for all the other services. All the required information was provided to me and also emailed to me. More

waited three hours for an oil change, the last 40 mins i looked at my car sitting in front of the dealership while the person who was supposed to be doing the paper work for me did nothing. she helped anoth looked at my car sitting in front of the dealership while the person who was supposed to be doing the paper work for me did nothing. she helped another customer after my car sat there for 20 mins already and i had to wait another 20 mins to get my car. i even asked someone else for help and he sat there and didn’t help me nor did he let my representative know that i had asked for help. also you guys changed my air filter when all i wanted was an oil change and i was not informed of it until after my service. i will never come here again. More

Service team and service manager are always super nice and understanding. They are always willing to explain the issue my car is having. and understanding. They are always willing to explain the issue my car is having. More

Ask some questions everything got settled really pleased by the service and personnel. Place was nice by the service and personnel. Place was nice More