Hansel Volkswagen of Santa Rosa

I thought communication was poor from the person handling my car. One two fifteen words. my car. One two fifteen words. More

I felt that communication could have been a lot better from the person handling my car. from the person handling my car. More

These folks are prompt, courteous and professional. And since I work for a nonprofit, my income is a bit limited — they have always been more than willing to work with me to triage service based on wha And since I work for a nonprofit, my income is a bit limited — they have always been more than willing to work with me to triage service based on what I can afford at the time. More

Great customer service. Finished on time and updated me throughout the process . Will recommend to friends. Finished on time and updated me throughout the process . Will recommend to friends. More

The service personnel were kind and pleasant. The service was efficient and affordable. I appreciated the Uber ride home. The service was efficient and affordable. I appreciated the Uber ride home. More

Always pleasant to see the nice folks behind the counter. They get me in and out as soon as possible and I love that. They get me in and out as soon as possible and I love that. More

Clean, courteous and on time. Service person knowledgeable. Took care of recall issue plus got rental car. Positive experience. Service person knowledgeable. Took care of recall issue plus got rental car. Positive experience. More

Fast and easy service, kind people, and Kirstin is the best. Always a great experience and my car looks amazing. best. Always a great experience and my car looks amazing. More

I always have good service from Hansel. Of course it is nice that I pre purchased the preventative maintenance package so that more than 4 years in I’m still getting the routine work done f Of course it is nice that I pre purchased the preventative maintenance package so that more than 4 years in I’m still getting the routine work done for no charge. More

Everything as a whole went pretty smoothly only complaint I can say was that I specified a specific bank i bank with and I wanted to finance through and the entire time we talked about it they referred to th I can say was that I specified a specific bank i bank with and I wanted to finance through and the entire time we talked about it they referred to the bank I asked for then 1-2 weeks later I received the papers from a different bank than what we talked about. More