Hansel Volkswagen of Santa Rosa

Hansel Voltswagen was a great experience from the salesman to the service department. I will definitely consider Hansel VW with my next VW purchase. salesman to the service department. I will definitely consider Hansel VW with my next VW purchase. More

It was good. Nothing huge. I think the app and status tracking wasn’t accurate but that’s not terrible. Nothing huge. I think the app and status tracking wasn’t accurate but that’s not terrible. More

Never have to wait. They are alway real nice and helpful. Go beyond what’s needed. They are alway real nice and helpful. Go beyond what’s needed. More

Helpful With the problem I had courteous with explaining what I needed to do and then doing it what I needed to do and then doing it More

Good customer service and follow-up I would buy another car here in the future. car here in the future. More

Efficient and quite customer oriented I was passing through on a road trip and they gave me immediate attention through on a road trip and they gave me immediate attention More

They offer friendly and professional service. It's quite easy to book an appointment, too It's quite easy to book an appointment, too More

Communication with service department was difficult. The drop off on Sunday did not go well. You had our car 2 weeks waiting for parts. When we picked up car, tire light was on. We showed it to service The drop off on Sunday did not go well. You had our car 2 weeks waiting for parts. When we picked up car, tire light was on. We showed it to service Dept, who said, drive on it, it will reset. (No tire work was done and we didn’t know WHY she didn’t have us drive to service dock and get air…We live in Cloverdale and that was too far on a low tire. Car wasn’t washed/windshield dirty. Overall, eh. Not good. The price quoted was exactly price charged. That was good. More

No warm friendly smiles or welcome or good bye. . Employee didn’t seem happy to be working, almost seemed annoyed to be doing his job. . Employee didn’t seem happy to be working, almost seemed annoyed to be doing his job. More

they made it right after a slight comeback problem. had to add a bit of atf as the trans was slipping after replacing the starter and torque converter. a pricey repair had to add a bit of atf as the trans was slipping after replacing the starter and torque converter. a pricey repair More