Hansel Volkswagen of Santa Rosa

Everything was done well and on time. Everyone was competent friendly, helpful and knowledgeable too Everyone was competent friendly, helpful and knowledgeable too More

Smooth, friendly and efficient from first to final encounter. Kristin Kohl is gracious and efficient and kind. encounter. Kristin Kohl is gracious and efficient and kind. More

Brought in for a recall to be fixed. It's fixed now! Ended up not paying anything! It's fixed now! Ended up not paying anything! More

The sales person Jason was very helpful and professional, he went out of his way to make sure I was satisfied in getting the vehicle I wanted. Even calling me and giving me updates on his day off!! Would Hig he went out of his way to make sure I was satisfied in getting the vehicle I wanted. Even calling me and giving me updates on his day off!! Would Highly recommend this dealership!!! More

Helpful and efficient. This is the most customer-oriented service center I have ever used. Service Advisor K.K. is exceptional--a good communicator who handles special re This is the most customer-oriented service center I have ever used. Service Advisor K.K. is exceptional--a good communicator who handles special requests or circumstances with ease. More

Service is always professional and thorough. Service rep was very helpful. No problem my sound well I waited. Service rep was very helpful. No problem my sound well I waited. More

My service writer was very helpful and knowledgeable. She was honest and made me feel that I could trust the services that needed to be done She was honest and made me feel that I could trust the services that needed to be done More

I received great customer service. They were able to get me in and out quickly. They were able to get me in and out quickly. More

Amazing employees, very friendly and respectful. I love receiving the texts about the status of the service. I love receiving the texts about the status of the service. More

My tire replacement was handled with courtesy and efficiency. The service advisor (Ms. Kohl ) was personable and knowledgeable. On this visit, I also spoke with the service manager regarding the uni efficiency. The service advisor (Ms. Kohl ) was personable and knowledgeable. On this visit, I also spoke with the service manager regarding the unique tread wear indicators on this specialized tire. He helped me identify the wear indicators and patiently answered all my questions. More