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Hansel Volkswagen of Santa Rosa
Santa Rosa, CA
314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 314 reviews
June 09, 2023
Thanks for supporting , service was a good and staff were friendly and professional. I got recommended for new VW friendly and professional. I got recommended for new VW More
by FARAJI.SARA
Verified CustomerEmployees Worked With
Garrett Murphy, Jason Logan, Marci Howard, Michael Soriano-Vielma, Stefanie Garzoli, Navid Azizian, Lily Madrigal
June 07, 2023
The service staff is nice. But there are some major problems. One is that Parts and Service do not communicate well. Three times now they have had to order a part for my repair But there are some major problems. One is that Parts and Service do not communicate well. Three times now they have had to order a part for my repair and nobody informed me the part was in. i called to check and each time it turned out the part had come in a while ago but sat there for for a long time and almost got sent back. Second problem is not enough staff to work on electric cars. My ID.4 has major safety recalls but they are so backed up can't get to it until sometime in 2024!! More
by PurpleFrog
Employees Worked With
Service dept
May 30, 2023
Wonderful dealership and Jason was very helpful both before and after the purchase. Being in contact wit him and the GM was helpful. before and after the purchase. Being in contact wit him and the GM was helpful. More
by KDELLA37
Employees Worked With
Jason Logan, Marci Howard, Stefanie Garzoli, Navid Azizian
May 29, 2023
I liked everything about the dealership except the trade in amount. I had an old car and when I filled out the credit application I was lead the believe I would get $687 trade in. When it came time to sign in amount. I had an old car and when I filled out the credit application I was lead the believe I would get $687 trade in. When it came time to sign the papers I was told they would only give me $100. Also I found out VW no longer gives charging cable for ID 4 . I think Hansel should make this standard equipment or at less give it to you at cost after spending $54k on a new car. More
by GLENN19
Employees Worked With
Jason Logan, Marci Howard
