Hansel Volkswagen of Santa Rosa

Friendly but expensive - would only consider future service work if problem under warranty. Very disappointed with cryptic invoice. $1373 invoice, of which $1250 posted simply as “labor”. Neither tot service work if problem under warranty. Very disappointed with cryptic invoice. $1373 invoice, of which $1250 posted simply as “labor”. Neither total labor hours nor hourly rate provided on invoice. Total time car was at dealership about 5 hours. Were multiple people simultaneously working on the car - I hope so. More

Volkswagen of Santa Rosa at exactly what I wanted I got a great trade in and a great buying price. Marcy was great and help me out with everything great trade in and a great buying price. Marcy was great and help me out with everything More

I've have a dent repair claim with this dealer for over 2 months. Kirstin Kohl is the women that has helped me get the claim started. Called 4 times about when to schedule an appointment. Every time I call, months. Kirstin Kohl is the women that has helped me get the claim started. Called 4 times about when to schedule an appointment. Every time I call, I get the runaround that Kirstin Kohl is not there, and will call me back. I have yet to receive a call. I've paid for dent protection, and I'm not getting service I've paid for. This is the worst experience I've had with a Volkswagon dealership, and it's getting ridiculous. If this is not resolved by next week, I will bring this up to corporate. More

The service department is Awesome! Especially Kristen and Zack. They take care of everything and always make you feel welcomed. Especially Kristen and Zack. They take care of everything and always make you feel welcomed. More

Employees are friendly and hospitable. I feel comfortable coming in and getting my car worked on. I feel comfortable coming in and getting my car worked on. More

The employees at the desk are pretty rude, they get mad when you don’t want to do the service they want you to. They also give you an attitude after you tell them specifically what you are going in for. No when you don’t want to do the service they want you to. They also give you an attitude after you tell them specifically what you are going in for. Not going back I decided to go to a different place that actually listen to me. It’s 2023 and I still can’t believe I am experiencing sexism at a dealership. They need to do better. More

Salesperson, Michael, was knowledgeable and helpful throughout process and after purchase. Marci was also extremely helpful. There was no hard sell, just patience and availability. throughout process and after purchase. Marci was also extremely helpful. There was no hard sell, just patience and availability. More

The service staff is nice. But there are some major problems. One is that Parts and Service do not communicate well. Three times now they have had to order a part for my repair But there are some major problems. One is that Parts and Service do not communicate well. Three times now they have had to order a part for my repair and nobody informed me the part was in. i called to check and each time it turned out the part had come in a while ago but sat there for for a long time and almost got sent back. Second problem is not enough staff to work on electric cars. My ID.4 has major safety recalls but they are so backed up can't get to it until sometime in 2024!! More