Hansel Volkswagen of Santa Rosa

Helpful and nice service Nicolas was a nice young man he did a great job did a great job More

Nicholas Gutierrez did an outstanding job helping me buying my first car, he was there throughout the whole process understand what I was going through and helped me with a lot with the whole process of buying my first car, he was there throughout the whole process understand what I was going through and helped me with a lot with the whole process of buying the car. More

Navid was too aggressive Jason was worth a return visit. Thank you very much Good visit. Thank you very much Good More

Arriving frustrated, I was greeted by Kirstin and Nick and they reassured me that they were going to take care of me and my car. They kept me updated throughout the day and let me know when my car would b and they reassured me that they were going to take care of me and my car. They kept me updated throughout the day and let me know when my car would be ready. They have always gone above and beyond and I will continue to bring my car into Hansel Volkswagen for service. More

Very knowledge and quick assistance when needed. They make sure that your issues will be handle concisely. They make sure that your issues will be handle concisely. More

Good customer service! A bit pricey. I would have liked my car washed when I picked it up. A bit pricey. I would have liked my car washed when I picked it up. More

I’ve had to bring my car back several times because service technicians did not do a complete assessment of the insurance work that needed to be completed. They had my car for 5 months which I feel is service technicians did not do a complete assessment of the insurance work that needed to be completed. They had my car for 5 months which I feel is enough time to do the job properly. More

They were quick to get my car in, and and provided a loaner car when the service took longer. They were responsive. I like the texting feature. loaner car when the service took longer. They were responsive. I like the texting feature. More

Your service people are always very helpful and friendly. The car is always in great shape when it comes back from any service. The car is always in great shape when it comes back from any service. More

Hansel VW was able to handle my concerns regarding my EPC Light and provided superb information! Light and provided superb information! More