Hansel Toyota
Petaluma, CA
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343 Reviews of Hansel Toyota
My experience with Hansel Toyota was great! I worked with knowledgeable staff, felt well taken care of, and had an overall stress free experience. Thanks knowledgeable staff, felt well taken care of, and had an overall stress free experience. Thanks More
I bring my vehicle in regularly for service, although I have never had a terrible experience this visit was the best. Adam was welcoming, efficient, and kind. Job well done! Thank you. have never had a terrible experience this visit was the best. Adam was welcoming, efficient, and kind. Job well done! Thank you. More
Simply a great experience from start to finish. Everyone was helpful, explained UT hat was going on and got it done incredibly fast. So glad to have a vehicle in your care! Thank you! was helpful, explained UT hat was going on and got it done incredibly fast. So glad to have a vehicle in your care! Thank you! More
I bought a new 2020 Highlander in March 2020. It came with a tow hitch but no wiring harness to plug in the lights for towing a trailer. They ordered the wiring harness and installed it about 6 weeks la with a tow hitch but no wiring harness to plug in the lights for towing a trailer. They ordered the wiring harness and installed it about 6 weeks later in May. When I went to plug it in a few days ago, early June it was dead. I took it to my local mechanic to diagnose. Drive-Rite said the wiring harness has no electrical current and to bring it to the dealer to fix. It cost $75 for the diagnosis. In the end the Highlander was dropped off and the dealer had it for 2 days to install a relay/converter for light harness. I was satisfy as the 3rd visit was a charm. I was given a loaner car, car wash and refunded the $75.00 for my out of pocket expense. The Service Advisor Brandyn T. was fantastic providing excellent customer service. Again, a satisfying experience for me and my family as this is the 3rd Hansel vehicle we purchased. More
Bought the T3 Pickup here, in 2002. Always serviced it here, and the service is fantastic. Had to wait, and they got it our in 1 1/2 hours. Thanks. Kenton here, and the service is fantastic. Had to wait, and they got it our in 1 1/2 hours. Thanks. Kenton More
Spacious waiting areas for social distance & great service! Routine 15,000 mile service was completed in less than one hour. This is my favorite dealership! service! Routine 15,000 mile service was completed in less than one hour. This is my favorite dealership! More
Kevin Tong and Gary Gottlieb were fantastic! Kevin made it easy, he is easy to work with, sincere and did not apply any pressure. I have bought and sold cars and have to say Kevin is the best salesperson it easy, he is easy to work with, sincere and did not apply any pressure. I have bought and sold cars and have to say Kevin is the best salesperson I have ever worked with. Thank you Kevin! Thanks Gary, you are fabulous too! More
Great experience During this difficult time Hansel Toyota made our experience as easy as possible. We were especially impressed with Eddie, who made the buying proces During this difficult time Hansel Toyota made our experience as easy as possible. We were especially impressed with Eddie, who made the buying process comfortable for us. More
We are repeat customers here because they are wonderful, caring people who make buying a car a great experience. Yay Ryan and Martin! Thank you! caring people who make buying a car a great experience. Yay Ryan and Martin! Thank you! More
LOVE HANSEL TOYOTA, clean well run dealership with all the modern conveniences the service advisors tend to you with respect and superior product knowledge. The sales team has always performed to the high the modern conveniences the service advisors tend to you with respect and superior product knowledge. The sales team has always performed to the highest standards of integrity and professionalism. AAA quality!! More