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Hansel Subaru
Santa Rosa, CA
560 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 19, 2023
Every person -- in every department -- is routinely professional and friendly. This is true from the purchase of my car (John Groth) to maintenance (the entire service team). professional and friendly. This is true from the purchase of my car (John Groth) to maintenance (the entire service team). More
by CHRISTOPHER.P.ROONEY
Verified CustomerEmployees Worked With
John Groth
December 19, 2023
Problem identified with the vehicle during routine oil change. ,Parts not carried in inventory—we reschedule to have the parts replaced—after replacement the issue is worse than it was. So now we have to change. ,Parts not carried in inventory—we reschedule to have the parts replaced—after replacement the issue is worse than it was. So now we have to adjust our schedules again for the same issue to be addressed—then slow communication as far as time frame/loaner vehicle availability. It’s just frustrating to not have the vehicle repaired and tested properly before being released back to the owner. Time is the issue. More
by ANTHONYGRADOS
Employees Worked With
Brian Stegner
December 17, 2023
The service is efficient. The staff are helpful. The service department has really improved since I purchased my vehicle. I feel confident with the work done by their servic The staff are helpful. The service department has really improved since I purchased my vehicle. I feel confident with the work done by their service department. More
by Jen
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
December 17, 2023
Fantastic service for my Outback, very pleasant waiting area, great coffee. Ivan is very professional, knowledgeable, and personable. He's a great service rep! ?? area, great coffee. Ivan is very professional, knowledgeable, and personable. He's a great service rep! ?? More
by MYBALBOAPARK
Employees Worked With
Ivan
December 17, 2023
The service department is always fast and friendly! The waiting area is comfortable and has good wifi so I can work while my car is serviced. The waiting area is comfortable and has good wifi so I can work while my car is serviced. More
by BENJAMINJONES0
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
December 16, 2023
I wish I could give him a million stars, he is absolutely incredible! He gave the best customer service I've ever had, he made my experience above and beyond so easy. He deserves a biggest raise! incredible! He gave the best customer service I've ever had, he made my experience above and beyond so easy. He deserves a biggest raise! More
by L8againang
Employees Worked With
Joe Turgeon
December 16, 2023
Top quality dealership. Both sales, and service departments provide timely and effective solutions. A good place to buy a Subaru. Both sales, and service departments provide timely and effective solutions. A good place to buy a Subaru. More
by PAUL.HAMBY
Employees Worked With
Emma Rasmussen
