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Hansel Subaru

Santa Rosa, CA

Overview
Reviews
Vehicles
4.7
569 Reviews
Call Dealership (707) 414-6183
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2987 Corby Ave

Santa Rosa, CA

95407

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Showing 569 reviews

December 30, 2023

Always pleasant, efficient and helpful. Have been buying from them for 30 years and they have made me a loyal Subaru fan. More

by FULLPLATERESTAURANTCONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stegner
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December 30, 2023

I couldn’t get better service anywhere. All the agents are the greatest . Thank you , More

by COBBLERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Regina Gruber, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
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December 30, 2023

Joe has greeted me and been nothing but exemplary in his service and explanation of the work. More

by Becky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lafranchi, John Bruno, Joe Turgeon
Report | Print
December 29, 2023

It’s like going to a family members home. Trusted, never a problem always perfect More

by FARMFOXHAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Regina Gruber, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Report | Print
December 28, 2023

Have the good trust that’s grown for over fifteen years with our service advisor taking care of our Subaru. More

by CECILE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stegner
Report | Print
Dec 28, 2023 -

Hansel Subaru responded

That is great to hear. Thank you for your dedication to Hansel Subaru. We appreciate you!

December 28, 2023

Didn’t check any necessary services/fluids even with inspection coupon. The come fed changing parts that do not need to be changed yet. More

by KDVR21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Moody
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Dec 28, 2023 -

Hansel Subaru responded

If you have questions about your services, please reach out the Thanh Lam who can define what service was done and what fluids were checked.

December 27, 2023

Great customer service They called an uber and got me to work on time. They stayed in touch during the day to let me know my car was ready, and sent uber on time to pick me up. Great experience Q More

by JENNYCFONTES
Recommend Dealer
Yes
Report | Print
Dec 28, 2023 -

Hansel Subaru responded

We're happy to hear you enjoyed our service on your Subaru!

December 27, 2023

Helpful, quick and super efficient Explained in detail all necessary info in a timely manner More

by dmilanese
Recommend Dealer
Yes
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Dec 27, 2023 -

Hansel Subaru responded

Thank you for the 5-Star review!

December 27, 2023

Everything went well That's all I have to say. Paul and the crew there addressed the issues we had in a timely manner. They arranged for me to be driven home by Uber More

by AMEND5
Recommend Dealer
Yes
Employees Worked With
Paul
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Dec 27, 2023 -

Hansel Subaru responded

That is wonderful to hear. Thank you!

December 27, 2023

The sales person misrepresented the vehicle things that were important to me Weir flat out lied More

by Jim shaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emma Rasmussen
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Dec 27, 2023 -

Hansel Subaru responded

Jim, I am sorry to hear you feel that way. We do our best to find the right vehicle for you. It's never our intention to get you into a car that doesn't fit your needs.

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