Hansel Subaru

Friendly, efficient, and effective It was an overall good experience and I was very satisfied experience and I was very satisfied More

Once the car was ours and we did the electronics training the dealership dropped the ball. We told you the ball for the hitch was not delivered with every interaction we had with you and were told repeatedly the dealership dropped the ball. We told you the ball for the hitch was not delivered with every interaction we had with you and were told repeatedly that it was a part of the package and would be delivered. After being assured repeatedly that it was on order we were finally told this week that the ball was not part of the package. We finally bought one from another company and will have it installed although our paperwork from you says clearly that is was installed. Your customer service rep called the day after we bought one on our own and offered to get one for us. Too late. When we went in for the electronics training and asked for the part the box was thrown into the back of the car. In what world is this installation? Adam in parts mansplained to me how a trailer hitch works although I have had a trailer with a hitch for almost 10 years and was a mechanic with PG&E for almost 10 years. He did this as a way of explaining to me why the ball that Nick had told us was included was not. Customer relations asked for and got a lot of information and thanked us for helping them with training issues. It is not my job to help with training issues. It is not my job to chase down parts that were promised. It is not my job to help with fraud issues at your dealership. Yup - today I called several times to find out why we had received Fasttrak bills for 3 drives across the Carquinez Bridge after we had sold our old car to Hansen. After being told that Hansen would not talk to me because it was not More

Professional; well organized: responsive It’s clear what needs to get done from the photos the service tech guys take. It’s expensive. what needs to get done from the photos the service tech guys take. It’s expensive. More

It was great. Can't complain. Love my car! Alina was very nice and knowledgeable and pleasant to be with during the whole experience. I had car shopping anxiety bu Can't complain. Love my car! Alina was very nice and knowledgeable and pleasant to be with during the whole experience. I had car shopping anxiety but I was very relaxed with her! More

Professional friendly on time Nice atmosphere knowledgeable clean good coffee nice space Good location parking knowledgeable clean good coffee nice space Good location parking More

Service has been very good over the nine years of ownership. A little expensive, but I guess all dealerships are at the high end of whatever the local rate is. ownership. A little expensive, but I guess all dealerships are at the high end of whatever the local rate is. More

It was very thoughtful to has a ride home and back to the dealership Everyone was very cheerful and friendly and my car was finished in a timely manner. dealership Everyone was very cheerful and friendly and my car was finished in a timely manner. More

Expensive. I feel I was overcharged when I bought a service plan with the car. But no complaints about the actual service. I feel I was overcharged when I bought a service plan with the car. But no complaints about the actual service. More

Joe was very informative and helpful. No Joe was very informative and helpful. I was not happy I had to pay so much for my part(Radio)for it malfunctioning in just under 4 years and still No Joe was very informative and helpful. I was not happy I had to pay so much for my part(Radio)for it malfunctioning in just under 4 years and still am not happy. Joe Turgeon however was very helpful and honest. I appreciate that. Subaru should make it a recall for the same issue happening. More