Hansel Subaru

We were given wrong paperwork. A major issue with vehicle was not disclosed to us although they had knowledge of it. The problem was resolved because a person at the counter went t A major issue with vehicle was not disclosed to us although they had knowledge of it. The problem was resolved because a person at the counter went to bat for us. When we were beginning the signing process, it was mentioned the car had been in a front end collision but we were assured the problems had been fixed. We were not given any report about what had been damaged and how it has been repaired. I do believe it has ongoing problems and I am not happy with the integrity of the salesman or the dealership at this point. My daughter is planning on buying a new Subaru but I have informed her of our dissatisfaction. More

Staff was very helpful. At least fifteen words minimum. This is the second survey for an oil change and regular service. Enough already. At least fifteen words minimum. This is the second survey for an oil change and regular service. Enough already. More

Great service to get my problem resolved in a timely manner!! Very friendly and polite people to work with! manner!! Very friendly and polite people to work with! More

Great service; I appreciate the timeliness, and the very courteous service people.. They were extremely helpful to me through a difficult time I had after I bought my Subaru from another dealer. courteous service people.. They were extremely helpful to me through a difficult time I had after I bought my Subaru from another dealer. More

The service was on time, very nice with all my questions, and I was very happy with the service. and I was very happy with the service. More

Routine maintenance completed In and out as promised. Great staff and no surprises Thank you. Great staff and no surprises Thank you. More

They take customer service seriously. They follow through with what is promised, are professional, sincere and are a pleasure to do business with. They follow through with what is promised, are professional, sincere and are a pleasure to do business with. More

Love the commitment to customer comfort, friendliness, and education! Each time I visit, I learn, I am validated, and I am grateful for Hansel’s commitment to people! and education! Each time I visit, I learn, I am validated, and I am grateful for Hansel’s commitment to people! More

Very courteous and compressive. I was always kept up to date on the progress of work. The courtesy checkups are very helpful. Would recommend. I was always kept up to date on the progress of work. The courtesy checkups are very helpful. Would recommend. More

Had appointment was early was no problem. staff friendly, helpful explain all that was needed after the inspection staff friendly, helpful explain all that was needed after the inspection More