
Hansel Subaru
Santa Rosa, CA
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I talked with The man in charge and with the service manager Paul Young they were extremely knowledgeable and helpful. Plus I got my car back much earlier would go back anytime I had a problem or servic manager Paul Young they were extremely knowledgeable and helpful. Plus I got my car back much earlier would go back anytime I had a problem or service!! More
We were given wrong paperwork. A major issue with vehicle was not disclosed to us although they had knowledge of it. The problem was resolved because a person at the counter went t A major issue with vehicle was not disclosed to us although they had knowledge of it. The problem was resolved because a person at the counter went to bat for us. When we were beginning the signing process, it was mentioned the car had been in a front end collision but we were assured the problems had been fixed. We were not given any report about what had been damaged and how it has been repaired. I do believe it has ongoing problems and I am not happy with the integrity of the salesman or the dealership at this point. My daughter is planning on buying a new Subaru but I have informed her of our dissatisfaction. More
Staff was very helpful. At least fifteen words minimum. This is the second survey for an oil change and regular service. Enough already. At least fifteen words minimum. This is the second survey for an oil change and regular service. Enough already. More