Hansel Subaru

I paid a deposit for my vehicle. When I got the car, my deposit was not credited. Weeks later, I have not received the refund. Other than this, the process was smooth, but this i When I got the car, my deposit was not credited. Weeks later, I have not received the refund. Other than this, the process was smooth, but this incident has colored my opinion of the dealership. More

Not too happy with this last service. Always in the past it has been good but. I was quoted $545 for the 30k service but when I arrived for the appt. was told it was $1000. Apparently Always in the past it has been good but. I was quoted $545 for the 30k service but when I arrived for the appt. was told it was $1000. Apparently there are 3 levels of service, so I chose the middle one at $1000, but then 2 hours later was informed the bushings were shredded and needed replacing. A service that was going to cost $500 ended up costing $2500. I kept hearing Subarus are expensive, but this is my 3rd one, and it does not have a good record. First the audio system went out at 6 yrs, then the bushings at 48k miles? Both of my other Subarus were excellent cars, a 1991 GL and a 2002 Outback. Maybe they aren't the trouble free, long lasting cars they used to be? Not sure my next car will be a Subaru. More

My service representative was great. I was in and out in the a lot of time that she said I was going to be taken care of. I was in and out in the a lot of time that she said I was going to be taken care of. More

They thoroughly explained the process timing and costs of the repairs. Communication was very good throughout most of the process and the interaction with the insurance companies was seamless. the repairs. Communication was very good throughout most of the process and the interaction with the insurance companies was seamless. More

The service advisors that check you in are knowledgeable and very personal. I always wait at the dealer while my car is serviced. It is always done in a timely fashion. When finished I receive a text and th and very personal. I always wait at the dealer while my car is serviced. It is always done in a timely fashion. When finished I receive a text and they come find you if they know you are waiting. Great place. I also purchased my car there; great sales team as well. More

I love this dealership because they always service my car rapidly , keep me informed of the process and I can trust their work. Waiting at the dealership is comfortable with a nice workspace and coffee alway rapidly , keep me informed of the process and I can trust their work. Waiting at the dealership is comfortable with a nice workspace and coffee always available . This is the only dealership I will take my2019 Subaru Forrester SUV. JoAnne L. More

Prompt attention to my needs. Got the parts, scheduled service and completed work in a timely manner. Got the parts, scheduled service and completed work in a timely manner. More

When you go to the dealership you will always find it comfortable and very clean restrooms. Friendly staff and service while you wait for your car. comfortable and very clean restrooms. Friendly staff and service while you wait for your car. More

My partner and I have owned our Tribeca since 2006, got on a lease program & ended buying. We’ve always had excellent service with Brian our advisor, and after all these years we and our Subaru know we’re on a lease program & ended buying. We’ve always had excellent service with Brian our advisor, and after all these years we and our Subaru know we’re in good hands. More