
Hansel Subaru
Santa Rosa, CA
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The service technician at Hansel Subaru took the time to drive with me to determine the source of an intermittent rattling sound I had to noticed in my car. He heard the sound and reported his findings to drive with me to determine the source of an intermittent rattling sound I had to noticed in my car. He heard the sound and reported his findings to the service manager. I was promptly given a lender car while the technician researched the source of the sound and made the appropriate repair. I am very pleased with the excellent service at Hansel Subaru. More
Always courteous and I feel like a valued customer. I worked with Eric this time, but the same is true of all the service staff. I really like their shuttle service as well. Linda is great and when the I worked with Eric this time, but the same is true of all the service staff. I really like their shuttle service as well. Linda is great and when there was a problem getting their driver to me for pickup they thoughtfully provided Uber. Couldn’t ask for better service. More
Get help in getting my new car. They made it fast and easy. John Groth my sale associate was a great help in getting me into and new Impreza They made it fast and easy. John Groth my sale associate was a great help in getting me into and new Impreza More
They went out of their way to get me the car I wanted at the car payment I neededt. They were super helpful and friendly. The process went quickly and smoothly. My family and I have bought several cars from the car payment I neededt. They were super helpful and friendly. The process went quickly and smoothly. My family and I have bought several cars from different Hansel locations and each of them have been great! More
It’s affordable. Time efficient. Friendly customer service. I’ve never had a problem. I will be back. Time efficient. Friendly customer service. I’ve never had a problem. I will be back. More
The best customer service I’ve ever experienced! Subaru is a well built and engineered vehicle. All the people I dealt with were very knowledgeable and confident in what they were representing. Th Subaru is a well built and engineered vehicle. All the people I dealt with were very knowledgeable and confident in what they were representing. The best thing … customer care doesn’t end at the purchase! More
The experience I’ve had with your service department has always been first rate. And you have the most comfortable waiting area of any car business I’ve spent time in. always been first rate. And you have the most comfortable waiting area of any car business I’ve spent time in. More