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Hansel Subaru

Santa Rosa, CA

Overview
Reviews
Vehicles
4.7
562 Reviews
Call Dealership (707) 414-6183
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2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

August 13, 2023

Absolute hlgarbage dealer. Ripped me off with a spray painted and bondo'd truck. 10k repair bill out of my own pocket. More

by NONE OF YOUR CONCERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Aug 14, 2023 -

Hansel Subaru responded

I am sorry you feel this way. While I empathize with you not noticing small blemishes on the 2018 used Truck when you purchased it, we have to assume you've looked at it in detail, just as your personal mechanic said it was in good condition. As an ex-employee and a pest control business owner, I am sure you can agree that multiple bashing reviews are not the best way to resolve your concerns. I'd be happy to discuss this with you. Diana B., CX, Hansel Subaru

Aug 14, 2023 -

NONE OF YOUR CONCERN responded

Blemishes? 10k in bad bondo patches and paint repairs is not 'blemishes'. Bondo and spray paint does not equal 'blemishs'. It is fraud. Your dealership, I.E. the HANSEL brand took me for a ride and ripped me off. Excuse after excuse. Lie after lie. I'm not going away with this, Hansel burned me for tens of thousands of dollars. I am angry with zeros on it. Hansel has made zero attempts to rectify anything, the reviews are earned and I payed for them.

August 13, 2023

Great salesman Adam. Fast response, customer oriented, and overall pleasant transaction experience. In and out quick! More

by SANMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
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Oct 09, 2023 -

Hansel Subaru responded

This is fantastic to hear Adam met your expectations. Thank you!

August 12, 2023

Super helpful- basically made my choice for me! Emma is the best and completely took care of me! More

by GABRIELLELYN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Rasmussen
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Aug 14, 2023 -

Hansel Subaru responded

This makes us so happy. Thank you for letting us know that Emma has exceeded your expectations.

August 12, 2023

Brian needs more professional training in finance My meeting with him was uncomfortable I felt that he was not prepared and he was getting frustrated easily when I mentioned that I would like him to p More

by THUNDERPAW1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Groth, Nicholas Rescina, Bryan Eddinger, Adam LaFranchi
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Aug 14, 2023 -

Hansel Subaru responded

Thank you for your feedback. Your business is important to us and will make sure we improve. If you want to discuss your experience, please reach out to me or John Bruno the GSM. Thank you, Diana B., CX Manager, Hansel Subaru 707.523.0727

August 11, 2023

Joe at the service desk was so kind and helpful! The courtesy car was very much appreciated! More

by corin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Aug 14, 2023 -

Hansel Subaru responded

Thank you for the great review!

August 11, 2023

Great service center! I had my ascent packed for a week of skiing and my electrical system freaked out on me. Brought it in with the car packed and my family ready for Tah More

by HSKJUNGLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Eddinger
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Aug 14, 2023 -

Hansel Subaru responded

Thank you for making our day! We are happy to help anytime.

August 10, 2023

Prompt, great shuttle personnel, the lead didn’t provide much info beyond the 11 point check. More

by DToleran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver was awesome
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Oct 09, 2023 -

Hansel Subaru responded

Thank you for letting us know.

August 10, 2023

Great service, convenient location, informative & helpful staff. Eric, the service advisor makes you feel important. More

by Johnny Tsunami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Holder, Edgar Marroquin, Maritza Iniguez
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Aug 14, 2023 -

Hansel Subaru responded

We were happy to assist you. thank you for taking the time to give us 5 Stars!

August 10, 2023

The service was right on time. Attendant was very helpful, friendly, and answered all my questions. More

by TIBURCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan McGrath
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Aug 14, 2023 -

Hansel Subaru responded

Wonderful! Thank you for the nice review.

August 09, 2023

John was very helpful and kind from my first visit until the end of my purchase. More

by CUILMAS01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Groth
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