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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

August 30, 2023

Great service rep. Responds to customer requests. Joe and Thon were easy to work with. More

by JOHPHELPS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Thon
Sep 19, 2023 -

Hansel Subaru responded

That means a lot to us. Thank you for being a dedicated Hansel Subaru customer!

August 30, 2023

Always helpful and efficient. I trust them with my car. I will certainly go back there again. More

by Hofer.caroljane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alina Jordan
Aug 30, 2023 -

Hofer.caroljane responded

Thank you for you kindness and efficiency.

August 30, 2023

The staff was knowledgeable and helpful, efficiently, taking care of the needed maintenance without any unnecessary fuss. More

by RHODESR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Paul Brumm, Davis Fox, John Groth, Nicholas Rescina, Bryan Eddinger, Alina Jordan, Regina Gruber, Adam LaFranchi, Jesse Parra
Sep 19, 2023 -

Hansel Subaru responded

Your review means a great deal to us. Thank you!

August 30, 2023

I’ve been thrilled with the Hansel Subaru dealership & their service support team & expertise since I bought my first new Subaru in 2013!!! Thank you so much for all your help maintaining & servicing my b More

by CAYE.BROOKSHIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian - service technician
Sep 19, 2023 -

Hansel Subaru responded

That's great! We are happy to hear that your needs have been met and that you still love Subaru! Thank you.

August 29, 2023

Amazing service and customer service team! Helpful, polite and goes above and beyond. I drove 40 mins out of my way to go to Hansel to avoid going to the Subaru dealership by me. More

by mofadel1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from Service
Sep 19, 2023 -

Hansel Subaru responded

Thank you for your kind and supportive review. We appreciate your business.

August 29, 2023

Paul young was a tremendous help. I will continue to work with him. He was knowledgeable, considerate, and went “above the call of duty”. More

by muchka207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writers
Sep 19, 2023 -

Hansel Subaru responded

That is great to hear. Thank you!

August 28, 2023

They made feel very welcome and the service was immediately performed and great even the coffee was good More

by BITMAP001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Maritza Iniguez
Aug 28, 2023 -

Hansel Subaru responded

Thank you for taking the time to provide your feedback and the 5-star review. We appreciate you.

August 28, 2023

Great service was provided by Paul. I Will go back every time to these guys!!!! More

by preston.kapitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 28, 2023 -

Hansel Subaru responded

Great to hear! Thank you.

August 28, 2023

Nick was great sales person. Bruno should learn from nick’s customer service skills. When I got to the finance department I wasn’t getting my full costo member discount. Even tho More

by CE-CARS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bruno, Nicholas Rescina
Aug 28, 2023 -

Hansel Subaru responded

Thank you for your review. We appreciate you taking the time to express your experience. We use your feedback to learn, mentor, and improve your time with us.

August 28, 2023

Customer service staff Professional, with pre-service inspection&post, & service on car fast enough. I was worried when young technician moved our car SO fast and so close on bldg side to garage, it felt More

by KNEWBURNCNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul L Young employee at front desk 5 star
Oct 09, 2023 -

Hansel Subaru responded

Thank you for your feedback regarding your visit. It's how we improve, and I'll be sure to share your thoughts with the team.

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