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Hansel Subaru
Santa Rosa, CA
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I came in a few months ago and the service team couldn't find anything wrong with my battery. The issue recurred a few weeks later and Morgan helped me get back with the service team and resolve my issue. find anything wrong with my battery. The issue recurred a few weeks later and Morgan helped me get back with the service team and resolve my issue. More
They took real good care of my car. I had a Crack in my windshield and didn't realize that it was covered under my warranty and the service guy pointed it out that it was, saved me at l I had a Crack in my windshield and didn't realize that it was covered under my warranty and the service guy pointed it out that it was, saved me at least $250 to $500, thank you guys so much!! More
He was great and very helpful. Pretty sure they just didn't want to give me a loaner for a couple days but other than that, the insurance actually worked. Pretty sure they just didn't want to give me a loaner for a couple days but other than that, the insurance actually worked. More
Joe Turgeon was warm, prompt, and responsive, keeping my car overnight, though Repair could find nothing to explain my car's symptoms. Subaru did not charge me and Joe patiently explained to me a normal fea car overnight, though Repair could find nothing to explain my car's symptoms. Subaru did not charge me and Joe patiently explained to me a normal feature of my car that might account for what I experienced. That put my mind at rest. More
Outstanding Customer Service & Professional Courtesy Professionals like Thanh Lam, Joseph Turgeon, Morgan McGrath, and John Bruno are the reason we choose to bring our business to Hansel Subaru Professionals like Thanh Lam, Joseph Turgeon, Morgan McGrath, and John Bruno are the reason we choose to bring our business to Hansel Subaru More
Until recently, Thanh Lam and Joseph Turgeon have proven to be our first choice when it comes to doing business with Hansel Subaru; but that has recently changed. Due to an unexpected situation, Joseph was to be our first choice when it comes to doing business with Hansel Subaru; but that has recently changed. Due to an unexpected situation, Joseph was not available and we were most fortunate to have Morgan McGrath step up and provide exceptional customer service; commensurate with what we’ve come to appreciate from Joseph; your STAR Service Advisor! More
We had not bought a Subaru previously so were a little hesitant. Sales staff were very patient at answering all our questions & not pressuring us. We are very happy with our CrossTrek & think we made th hesitant. Sales staff were very patient at answering all our questions & not pressuring us. We are very happy with our CrossTrek & think we made the right decision. More