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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

September 07, 2023

The service is excellent and the staff are very friendly and professional. Lobby can use some make over. More

by FOUADMASROR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill from service department , John Groth
Sep 07, 2023 -

Hansel Subaru responded

Thank you for the nice review, and we appreciate your feedback.

September 05, 2023

The services time was very short, and I had a great service technician Joseph told me More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Sep 05, 2023 -

Hansel Subaru responded

We are happy to hear you had a great experience. Thank you!

September 05, 2023

Elitist and rude to me. I will not buy another Suburu. They need some training in customer service. More

by OLSONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service.
Sep 07, 2023 -

Hansel Subaru responded

I am sorry to hear that we did not meet your expectations. please reach out if you'd like to discuss how we can improve. Kindly, Diana B., CX Mgr, Hansel Subaru 707.523.0727

September 05, 2023

Nick Tescina was excellent in all phases of our purchase. Very friendly, knowledable, and thorough in his follow thru. The purchase process was very easy and efficient. More

by markdavidmartin1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rescina
Sep 07, 2023 -

Hansel Subaru responded

Wonderful to hear. Thank you!

September 04, 2023

My last service went terrible. My service person apparently went on vacation and didn't hand off my case. Even though they needed to keep my car because a part needed to be ordered More

by CARRIEMETCALF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Eric and service manager not sure of his name
Sep 05, 2023 -

Hansel Subaru responded

On behalf of the service team, I want to apologize for the lack of communication. I appreciate your feedback and want you to know that we take these things seriously. I promise we will get better. Thank you!

September 04, 2023

Everyone that I have talked too or worked with has been very pleasant and very professional More

by ARVAN_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Brumm, John Groth
Sep 05, 2023 -

Hansel Subaru responded

That's wonderful news. Thank you for the great review.

September 02, 2023

Everyone was kind especially Emma. It was painless and an easy adventure. I would buy another here if I needed too. More

by KAYMAR4360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Rasmussen
Sep 05, 2023 -

Hansel Subaru responded

Thank you for the wonderful feedback.

September 01, 2023

Service was great. Car returned clean and in good shape. Nice waiting area. Good people. More

by Mkdarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Petty
Sep 19, 2023 -

Hansel Subaru responded

Thank you! We love hearing we have met your expectations.

September 01, 2023

I‘’be taken my Outback to this dealership for the 6th time, not fixed yet! More

by BOBFORGHANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All good people
Sep 19, 2023 -

Hansel Subaru responded

Bob, Your feedback is appreciated. The service manager, Thanh will be reaching out so that we understand what is not working.

September 01, 2023

brian stegner is a great rep for subaru. ditto. ditto s s s s s s More

by JSTAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian stegner
Sep 05, 2023 -

Hansel Subaru responded

Thank you for taking the time to support and recognize Brian. We appreciate it.

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