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Hansel Subaru

Santa Rosa, CA

4.7
560 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 560 reviews

September 20, 2023

Great service department that was very helpful and they got me a ride while working in my car. More

by JNALAWAGAN420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maritza Iniguez, Bryan Eddinger, Regina Gruber
Sep 20, 2023 -

Hansel Subaru responded

We're so happy it helped. Thank you for the great review.

September 20, 2023

I had a really good experience with John and Preston. They’re a great team! More

by BROOKTONOLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston 5 star , John Groth
Sep 20, 2023 -

Hansel Subaru responded

Thank you for the kind review. . All reviews and surveys support their efforts in training and improvement.

September 20, 2023

Hansel Subaru stands behind their product. The staff at Hansel Subaru are excellent communicators, meaning they listen to a customer’s needs and try their best to satisfy the customer’s needs. More

by LOVEMYJRTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Young; Richard Hahn; and the manager of the service department Tham who is GREAT, Regina Gruber
Oct 09, 2023 -

Hansel Subaru responded

Thank you for such a great 5-star review!

September 18, 2023

Quick and great service, very knowledgeable staff that are the car buying process very easy. More

by BRIAN_URSCHEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
Sep 18, 2023 -

Hansel Subaru responded

Great to hear Brian. Thank you!

September 15, 2023

Subaru is very busy! After I bought the car, I had trouble with a tire, and they kept my car for more than a week without offering me a card to use. This was very inconv More

by lloofbourrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2023 -

Hansel Subaru responded

Please let us know how we can help. Diana B., CX Manager, Hansel Subaru

September 15, 2023

Service dept broke my glove box and didn't tell me. When I went to get it repaired it took over a week to get in and then was told that because my service specialist was out that I would have to schedu More

by Whatever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, Joseph, some other lady
Sep 18, 2023 -

Hansel Subaru responded

I'd like to learn more about your experience. Please reach out to me or the service manager, Thanh Lam. Thank you, Diana B., CX Mgr, Hansel Auto Group North 707.523.0727

September 15, 2023

Bill the employee from Hansel Subaru was soo sweet and Kind. Made me feel right at home. More

by KIM.CARRILLO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 15, 2023 -

Hansel Subaru responded

Kim, We love to hear that you are happy with us. Thank you!

September 14, 2023

Courteous, efficient and easy. Check-in was simple. Car was ready as promised. Waiting was pleasant. More

by Kpearson2
Recommend Dealer
Yes
Sep 14, 2023 -

Hansel Subaru responded

Thank you for your 5 Star review!

September 14, 2023

I’ve always had great service, plus my car has never had any real issues..so it’s all be a very good experience. More

by karenpeachey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’ve only dealt with the service reps. In the past 12 months, Eric Moody has helped me. Great employee & a really nice young man.
Sep 14, 2023 -

Hansel Subaru responded

We love hearing all is well with your car! Thank you.

September 14, 2023

Very friendly service reps. Clean and comfortable place to wait. Job done quickly and efficiently l. More

by SSMITH2378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
Sep 14, 2023 -

Hansel Subaru responded

This is fantastic to hear. Thank you!

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