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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

September 25, 2023

The staff is great very experienced. Edgar was a pleasure to work with. Would recommend to my friends. More

by HURSTJR.WILLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Regina Gruber
Oct 03, 2023 -

Hansel Subaru responded

That's great to hear. Thank you!

September 24, 2023

All issues were discussed and resolved, Great communication with Joe and great work by the Subaru mechanics. More

by J.BEDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Sep 25, 2023 -

Hansel Subaru responded

Great to hear! Thank you.

September 23, 2023

Great service! Very efficient agent and helped us with all of our questions and Edgar made sure we understood everything very well More

by ARANGOALBA17
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin
Sep 25, 2023 -

Hansel Subaru responded

We are pleased that we met your expectations. I'll be sure to share your sentiments with Edgar. Thank you for the wonderful review.

September 22, 2023

I only noticed it until two weeks after service but I paid for a battery cleaning and they didn’t do a very good job. It still looks very dirty and there’s blue battery stuff spread out on the plastic re More

by Julian G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot name
Oct 09, 2023 -

Hansel Subaru responded

I am sorry to hear this Julian. I've contacted the manager and someone will be reaching out to you.

September 22, 2023

Excellent service experience at Hansel Subaru. Good waiting area with ample seating and plenty of amenities. More

by RICHARDCHAPMAN761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin
Oct 03, 2023 -

Hansel Subaru responded

Thank you for the 5-star review!

September 22, 2023

I purchased my first new car (hybrid electric Crosstrek) from Hansel Subaru in 2019 and they’ve been excellent from day one. Great customer service, easy to make appointments. Highly recommend to anyone w More

by LFE.occidental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern Hunter
Sep 26, 2023 -

Hansel Subaru responded

Thank you!!!

September 21, 2023

Hansel Subaru always delivers premium service. Their communication regarding the services provided and why they are being offered is fantastic. Joseph Turgeon is the best! More

by HUERTAMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Turgeon
Sep 21, 2023 -

Hansel Subaru responded

Thank you for starting our day with a smile. We appreciate your business and will be sure to pass your great review on to the service team.

September 21, 2023

I felt very comfortable during the entire car buying process. The staff was very kind and helpful. More

by DJIMERSON0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Groth, Bryan Eddinger, Regina Gruber
Sep 21, 2023 -

Hansel Subaru responded

Thank you for expressing your opinion in a 5 Star review. I'll be sure to share it with John, Bryan, and Regina.

September 21, 2023

Good job on short notice and slow alignment shorten my over all trip tried their best thank you. Will recommend you to any Subaru people I know. More

by EDDYJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 09, 2023 -

Hansel Subaru responded

Thank you for the 5-star review!

September 21, 2023

The dealership is good and so is the service department. The automated system is hard to use if you are a senior. More

by GAYLSALISBURY1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan L McGrath
Oct 09, 2023 -

Hansel Subaru responded

Thank you for the feedback. Please don't hesitate to reach out if you need additional assistance to learn about your car. Ask for Gary, our product specialist.

Oct 10, 2023 -

GAYLSALISBURY1949 responded

Thanks

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