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Hansel Subaru

Santa Rosa, CA

4.7
573 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 573 reviews

September 27, 2023

Didn’t let us know they were missing parts for repair and were just going to keep the car More

by BRIAN_WILLS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in
Oct 03, 2023 -

Hansel Subaru responded

Brian, I am sorry to hear this. Thank you for your feedback; we will work hard to improve.

September 27, 2023

Always professional, always helpful. They work to make sure that my car’s needs are met and that I have safe vehicle to drive. They review findings with me and are up front about potenti More

by NANCYPRITCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in the service department. Linda the driver.
Oct 03, 2023 -

Hansel Subaru responded

Your review and your business mean a lot to us. Thank you!

September 27, 2023

All the service advisors at Hansel Subaru are great at what they do!! Hansel Subaru is the best More

by Jordan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors
Sep 28, 2023 -

Hansel Subaru responded

We are so happy to hear this Jordan! Thank you for the 5-Star review.

September 27, 2023

Friendly and knowledgeable staff. They do their best to answer your questions and make you feel comfortable. More

by DOTABBOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Groth, Nicholas Rescina, Bryan Eddinger, Regina Gruber
Sep 28, 2023 -

Hansel Subaru responded

It is customers like yourself that make our day! Thank you!

September 27, 2023

Joe was very helperful with our service. Very pleased with the service. Second car from you More

by DENNIS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
Sep 28, 2023 -

Hansel Subaru responded

Thank you! It's always great to hear that you had a great experience.

September 27, 2023

Quick and easy to get into dealer staff ready to get the car ready as quickly as possible More

by SVFRA2318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Gruber
Sep 28, 2023 -

Hansel Subaru responded

Thank you for the 5-Star review!

September 26, 2023

Great customer service. Made my life easy. Thanks so much. I appreciate everything you guys so More

by LLSCURTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 26, 2023 -

Hansel Subaru responded

Thank you for the great review. We are happy to hear, that all went well!

September 26, 2023

Can't complain, got an oil change, a car wash and had some coffee. Out in about 2 hours. Pretty standard which is all I really need ???? More

by benjaminbalken
Recommend Dealer
Yes
Oct 03, 2023 -

Hansel Subaru responded

That's awesome! Thank you.

September 26, 2023

Always great service and super responsive to texts. Very happy with Paul and the team. More

by dave.s.hartman
Recommend Dealer
Yes
Employees Worked With
Paul - Service
Oct 03, 2023 -

Hansel Subaru responded

Thank you! I'll be sure to share with Paul and Team.

September 26, 2023

Fast and courteous service, however it was expensive and no longer under warranty. Will probably return for future service. More

by KKCOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2023 -

Hansel Subaru responded

Thank you for the review, and for your dedication to Hansel Subaru. Please reach out if we can help when it comes time. Your business is important to us.

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