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Hansel Subaru

Santa Rosa, CA

4.7
560 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 560 reviews

September 29, 2023

Advertised express oil service not true Had to make an appointment and come back for service. More

by SANTINI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 03, 2023 -

Hansel Subaru responded

Sorry to hear you had to come back. Your business is important to us, and I'll be sure to share your comments with our team so that we can improve. Thank you.

September 29, 2023

Friendly and knowledgable staff who were able to answer my questions in detail. This is really important because of the uniqueness of the Subaru Forester wilderness that I eventually purchased. More

by KSETTERL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Groth, Adam LaFranchi
Oct 03, 2023 -

Hansel Subaru responded

Thank you for sharing your experience with us. We appreciate the 5 Star review!

September 28, 2023

Siempre me atiende muy amable, buscan la mejor solución al chequeo de mi auto. Cuando no tengo transporte de regreso a casa, siempre lo proveen. More

by OKCOHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Oct 03, 2023 -

Hansel Subaru responded

Thank you for the 5-star review!

September 28, 2023

They offer top quality professional service, it's easy to make service appointments and communicate well with customers. More

by DENNIS_SKINNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Groth, Regina Gruber
Sep 28, 2023 -

Hansel Subaru responded

That is wonderful to hear Dennis! Thank you.

September 28, 2023

Well, a woman helped my husband and our son about a car they might buy, she was very disrespectful and unprofessional (my husband and son told me about their experience when they got home). We would very l More

by LizSoos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay (in service)5 stars!, Edgar Marroquin, Emma Rasmussen
Sep 28, 2023 -

Hansel Subaru responded

I am sorry to hear this. I would like to learn more about your experience. Please reach out to me. Diana B, Customer Experience Manager, Hansel Auto Group, 707.523.0727

September 28, 2023

In all honesty, I have never been more pleased with Hansel Subaru. For nearly a decade they have consistently gone above and beyond for me and my husband (who also owns a Subaru). Kind, patient, resp More

by SANKE707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner
Sep 28, 2023 -

Hansel Subaru responded

Thank you for such a wonderful review. I will be sure to share it with the service team.

Sep 30, 2023 -

SANKE707 responded

You guys do a great job!

September 28, 2023

Everyone is always friendly. They explain things well and keep you posted on the progress of the repairs. More

by Carolyn Kristof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- can’t remember his name!
Sep 28, 2023 -

Hansel Subaru responded

That's awesome Carolyn. Thank you!

September 27, 2023

Didn’t let us know they were missing parts for repair and were just going to keep the car More

by BRIAN_WILLS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in
Oct 03, 2023 -

Hansel Subaru responded

Brian, I am sorry to hear this. Thank you for your feedback; we will work hard to improve.

September 27, 2023

Always professional, always helpful. They work to make sure that my car’s needs are met and that I have safe vehicle to drive. They review findings with me and are up front about potenti More

by NANCYPRITCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in the service department. Linda the driver.
Oct 03, 2023 -

Hansel Subaru responded

Your review and your business mean a lot to us. Thank you!

September 27, 2023

All the service advisors at Hansel Subaru are great at what they do!! Hansel Subaru is the best More

by Jordan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors
Sep 28, 2023 -

Hansel Subaru responded

We are so happy to hear this Jordan! Thank you for the 5-Star review.

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