Hansel Subaru

Very pleased with the personal service. Morgan took time to explain the work being done on my car and why. She answered my questions. Very pleased. Morgan took time to explain the work being done on my car and why. She answered my questions. Very pleased. More

The service I receive here is always stellar. They’re attentive, responsive and i especially love any dealings I have with Joe! They’re attentive, responsive and i especially love any dealings I have with Joe! More

My service advisor Joseph is always very helpful and extremely knowledgeable. Wait area is very comfortable. All staff in service area are friendly and helpful extremely knowledgeable. Wait area is very comfortable. All staff in service area are friendly and helpful More

Great service, very knowledgeable staff! I would definitely recommend to friends and family! 10/10 I would definitely recommend to friends and family! 10/10 More

Hansel was great for the first several years when we brought our car in for regular service. However, we are now entering the 11th month of waiting for a replacement part and have only experienced the brought our car in for regular service. However, we are now entering the 11th month of waiting for a replacement part and have only experienced the OPPOSITE of service. There has been zero progress while waiting for the replacement part to arrive, and almost no communication from Hansel with any updates. We are now dealing with our third service rep because the first two left Hansel! Our current service rep (Morgan McGrath) has not returned any texts or phone calls since we started dealing with her 1 month ago. We are still hopeful that the part will eventually arrive and the work will be done, but frankly the poor communication from service staff since this started in December of 2022 does not make a good impression. More

This dealership is extremely kind and accommodating. They always make sure I’m okay and know that I have everything I need before I leave my car for a service. They always make sure I’m okay and know that I have everything I need before I leave my car for a service. More

Overall we had a great experience with Hansel Subaru. The salesman Adam was very responsive to all of my wife's questions and we felt supported the whole time. They were great even when some issues came The salesman Adam was very responsive to all of my wife's questions and we felt supported the whole time. They were great even when some issues came up during our preorder. 100% would recommend to others. More

Hansel is hands down the best service experience in my decades of car ownership. They do an excellent job and of all the people who work there, Joe stands out from the rest as the person I can always coun decades of car ownership. They do an excellent job and of all the people who work there, Joe stands out from the rest as the person I can always count on to provide an exceptional experience. More

People are friendly, worked on my car, fixed the air conditioner. The only problem was the tires. A few days after the service my tires were low on pressure. I would have thought that was part of the s conditioner. The only problem was the tires. A few days after the service my tires were low on pressure. I would have thought that was part of the service. I went to a tire place and they could not find anything in the tires, they added air and everything was fine. No charge. More

My entire purchasing experience with Hansel Subaru was very amiable. Even though the individual I was originally working with moved out of state prior to my vehicle arrival, Nick stepped in to be sure ev very amiable. Even though the individual I was originally working with moved out of state prior to my vehicle arrival, Nick stepped in to be sure everything went smoothly. Everyone I worked with was very knowledgeable about the vehicle and each were able to answer all of my questions. More