Hansel Subaru

All of the service advisors are great. Always punctual and courteous. I was disappointed when I made my appointment for service I was not advised that my prepaid service was over and what Always punctual and courteous. I was disappointed when I made my appointment for service I was not advised that my prepaid service was over and what the service fee would be. More

The people are very friendly and helpful. Although I live a few miles from the SanRafael dealership, I drive up to this one. Although I live a few miles from the SanRafael dealership, I drive up to this one. More

They took good care of the car. Glad the carwash is back. Sorry to here there not going to take me home or pick me up. not happy about that even though they said they’ll use Urber Glad the carwash is back. Sorry to here there not going to take me home or pick me up. not happy about that even though they said they’ll use Urber. Don’t know about that More

With my broken windshield they took the time to lead me through the process. All with excellent customer service. Thank you through the process. All with excellent customer service. Thank you More

Good service but a lot more money than I expected. I may choose to go somewhere else that costs less I may choose to go somewhere else that costs less More

Customer service is always great. Staff takes the time to explain everything that was done to May car. My car was back to me at the time they said it would be done. Staff takes the time to explain everything that was done to May car. My car was back to me at the time they said it would be done. More

I appreciate the care that Hansel staff shows its customers. The amenities offered while waiting are nice. As well as the shuttle service if you can’t wait at the dealership or don’t have a ride. How customers. The amenities offered while waiting are nice. As well as the shuttle service if you can’t wait at the dealership or don’t have a ride. However, there are times it feels impersonal at the service center. There have been numerous times where I’ve been waiting at the dealership, and there are suggested additional services for my car, and instead of the associate coming and speaking to me, I get a text or email. Often times I don’t see the message about the additional needs until after I’ve left. I believe it’s safe to say that some of my wait time is wasted as the service center is waiting on a reply about the additional service that never comes through. More

Sales person was helpful but not pushy listened to me took me for test drive then asked if I would to go talk details took me for test drive then asked if I would to go talk details More

Unimpressed with the experience across the board. Communication, Output, Waiting Experience, Cost. Having been at a previous Subaru with excellent customer experience, let down with my experience Communication, Output, Waiting Experience, Cost. Having been at a previous Subaru with excellent customer experience, let down with my experience here. More

Brian was very helpful and made everything a zero-stress situation! Everyone in the service department is friendly & smiling (which is hard to find these days)! I appreciate good service & a smile goes a lo situation! Everyone in the service department is friendly & smiling (which is hard to find these days)! I appreciate good service & a smile goes a long way! 😊 More