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Hansel Subaru
Santa Rosa, CA
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
September 25, 2024
Tim Kain was the salesperson I met at the Hansel dealership. He took forever to get the best price quote I asked for then he would not give it to me unless I promised to buy the car right then even dealership. He took forever to get the best price quote I asked for then he would not give it to me unless I promised to buy the car right then even though I had already told him earlier that I didn’t have the time and couldn’t until the next day. I had to leave because I was sick of being treated like a child and it had already been 1.5 hours. Then he posed as another salesperson over text trying to understand what went wrong. He told me I walked away from a deal, but everyone else I talked to gave me a quote in less than 5 min and more than $3k under msrp without the added fees and without making me promise to buy their car. He then kept texting me even though I told him to “lose my number” in response to his progressively rude texts. More
by Nazareth
Employees Worked With
Tim Kain
September 19, 2024
Great customer service and all of the people who work there are very helpful. They made the transition from my having an electric to purchasing a new Subaru there are very helpful. They made the transition from my having an electric to purchasing a new Subaru More
by camyers1939
Employees Worked With
Andre
September 04, 2024
A great buying experience. Daniel, our salesman, was very helpful and not pushy at all. Gary and Daniel have provided continuing follow up to make sure that we are happy with o Daniel, our salesman, was very helpful and not pushy at all. Gary and Daniel have provided continuing follow up to make sure that we are happy with our purchase. More
by CowBoy
Employees Worked With
Daniel and Gary, Bryan Eddinger
September 02, 2024
Tire quote for my Outback was very competitive. Called to schedule a tire replacement and was surprised to get in that afternoon. The work was done with care and with professionalism. Thank you iva Called to schedule a tire replacement and was surprised to get in that afternoon. The work was done with care and with professionalism. Thank you ivan. More
by Danholly
Employees Worked With
Ivan Rodriguez
August 06, 2024
I lost my key fob on a recent out-of-state trip. Naturally I was distressed and inconvenienced when I arrived home and needed replacement ASAP. I was able to resolve the issue within 2 days and one Naturally I was distressed and inconvenienced when I arrived home and needed replacement ASAP. I was able to resolve the issue within 2 days and one trip to the Service Department. I felt like I received first-class treatment throughout. More
by Chris K.
Employees Worked With
Joe Turgeon
July 13, 2024
I was impressed with the service waiting area, and the service advisors. They are all extremely professional and friendly. The service is done on time and they even washed my car. service advisors. They are all extremely professional and friendly. The service is done on time and they even washed my car. More
by dlinde648
Employees Worked With
Brian Stegner
July 03, 2024
Friendly service, no complaints. I had questions about service that was done and Brian was helpful with a follow up on what to do next. I had questions about service that was done and Brian was helpful with a follow up on what to do next. More
by UNWIND-DESIGN
Employees Worked With
Brian
June 17, 2024
This was the best buying experience ever! The sales team and management was knowledgeable, friendly and honest without any pushiness and made the whole process smooth and stress free. The f The sales team and management was knowledgeable, friendly and honest without any pushiness and made the whole process smooth and stress free. The finance guy was great and offered me some valuable items and his presentation was complete and easy to follow. The delivery process was thorough and not hurried - they truly cared about me knowing how to properly operate everything. I highly recommend Hansel Subaru to anyone looking at buying a new or used vehicle! GG More
by ggottlieb
Employees Worked With
Scott Reznicek - Finance Guy was awesome! , John Bruno, Edgar Marroquin, Nicholas Rescina, Regina Gruber
