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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

October 17, 2023

Everyone at Hansel Subaru is super helpful and friendly, from our salesman Edgar (who I specifically came back to see after he sold me my last subaru 4 years ago) to Scott in finance who was so helpful, and More

by SubieChewbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Reznicek, Edgar Marroquin, Regina Gruber, Emma Rasmussen
Oct 17, 2023 -

Hansel Subaru responded

We ae happy to hear we met your expectations. Thank you!

October 17, 2023

My main complaint with Subaru is the number of factory recalls for my Impreza. The same is true for my husbands ascent. Booth a 2019 vehicles. More

by JDESOUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
Oct 17, 2023 -

Hansel Subaru responded

I apologize for the inconvenience. This is a manufacturer-driven decision, but hope that our team at Hansel Subaru took good care of you. Thank you for your understanding.

Oct 18, 2023 -

JDESOUSA1 responded

Thank you for care in responding. It is not good to build cars that need to be repaired so often but I am thankful that Subaru corrects there problems quickly rather than ignoring them.

Dec 08, 2023 -

JDESOUSA1 responded

I want to add that Adam LaFranci gave better than excellent care the first three years of our servicing. We will probably buy Subaru again and work with Adam who moved from service to sales. Apart from the recalls, the service department is first class. However, I am still waiting for a response to two emails that I sent to the service manager.

October 16, 2023

The Subaru team is very personable and friendly The work is also done on time with good results More

by RENATE.FOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Oct 16, 2023 -

Hansel Subaru responded

Thank you for letting us know that we met your expectations. It means a lot to us.

Oct 17, 2023 -

Hansel Subaru responded

Excellent! Thank you for sharing your great experience with us.

October 14, 2023

I didn’t have to wait on my appointment it was on time and was completed faster than I expected And I was ask if I would like either some water or coffee More

by hrodney20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Oct 16, 2023 -

Hansel Subaru responded

That is great to hear. Thank you!

October 13, 2023

Had a great experience with Nick when we purchased our Crosstrek. Zero pressure, and he helped us out a lot when there were some credit issues. 10 out of 10, would Subaru again! More

by chance.martin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rescina, Joe Turgeon
Oct 16, 2023 -

Hansel Subaru responded

That is great to hear! Thank you.

October 13, 2023

We needed a repair and Hansel Subaru was able to do it faster than scheduled More

by CLDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Oct 16, 2023 -

Hansel Subaru responded

Thank you!

October 13, 2023

Great service. Done on time as always. Friendly staff what more would I want? OK? More

by nancydavidson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Oct 13, 2023 -

nancydavidson9 responded

This is getting ridiculous. I sent the review

Oct 13, 2023 -

nancydavidson9 responded

?

October 13, 2023

Pleasant, clean waiting area and facility. Excellent staff- polite, helpful, efficient. Go above and beyond to respond to requests and provide service. More

by WINNIESPET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rescina, Joe Turgeon
Oct 16, 2023 -

Hansel Subaru responded

Thank you for sharing your experience.

October 13, 2023

I bought the service package when I purchased my Forester before Covid hit. They very generously extend the missed months many of us were not going out to have any serving done on our vehicles and I am also More

by ROCKROSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Oct 16, 2023 -

Hansel Subaru responded

That is awesome! Thank you for the wonderful review.

October 13, 2023

People working there are so happy. Customer service was phenomenal. It locked me in as a forever, Subaru customer. More

by PAIGEWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Oct 17, 2023 -

Hansel Subaru responded

That's outstanding! Thank you.

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