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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

October 21, 2023

Love the dealership and I love my suburu. Adam was awesome and so knowledgeable and personable ! More

by VALERIAHGOMEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam , John Bruno, Regina Gruber, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

There is nothing better to hear than to hear you are happy and love your experience. Thank you!

October 20, 2023

I love this place. The employees are attentive and friendly. I've bought here twice and bring my Subaru here for maintenance. More

by gwynsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Bryan Eddinger
Oct 23, 2023 -

Hansel Subaru responded

Your business is important to us. Thank you for taking the time to show we care.

October 20, 2023

Friendly and fast service with knowledgeable technicians. If they ask you if you want your car washed at the end of the service they will do it unlike other dealers which promise but fail to do so. More

by Mikel38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

This is great to hear Mike. Thank you for the positive feedback.

October 19, 2023

Preston and team were very pleasant to work with. Quick efficient and knowledgeable. Would recommend. More

by JOEBALL1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Kapitan, Morgan McGrath, Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

That's awesome. Thank you!

October 19, 2023

The guy was very friendly and very knowledgeable about the car. Instead of suggesting we do the 30,000 mile service he looked at the car and said that there wasn’t enough damage done to warrant that expen More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Nicholas Rescina, Alina Jordan, Adam LaFranchi, Emma Rasmussen, Preston Kapitan, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

We want you to have confidence in us. Thank you for your business.

October 19, 2023

Always friendly, reassuring, competent service from the staff. They help me enjoy my Crosstrek more More

by MPOLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan McGrath, Brian Stegner
Oct 23, 2023 -

Hansel Subaru responded

Thank you for the supporting review! We appreciate your business.

October 19, 2023

It took way longer than expexted, just to pick up, and I had to cancel my next appointment. More

by Shalimar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

I am sorry to hear it took too long. Your business is important to us and I'd like an opportunity to learn more about your visit. Please reach out to our service manager, Thanh Lam at 707-512-4303 or me. Diana B., CX Manager, Hansel Auto Group 707.523.0727

October 18, 2023

Everyone I’ve interacted with at Hansel Subaru has been friendly, helpful & knowledgable. John & Preston are a great team & they made the entire process of buying a car go pleasantly smooth. I’m loving my More

by KYOUNG6396
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Groth, Bryan Eddinger, Preston Kapitan, Morgan McGrath
Oct 23, 2023 -

Hansel Subaru responded

It's great to hear you are enjoying your Crosstrek, and that we exceeded your expectations. Thank you!

October 18, 2023

Best dealership EVER! !! Always really fast. They even remember not to move my seat. I travel over an hour just to get my 2023 Subaru Outback Serviced here More

by Subielove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Edgar Marroquin, Regina Gruber, Emma Rasmussen, Preston Kapitan, Joe Turgeon, Eric Moody
Oct 18, 2023 -

Subielove responded

Highly recommend

October 18, 2023

In 2014 the service was great. Now it’s sub par. Appointments and express service don’t work together. More

by DANOCREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Young. No star!
Oct 23, 2023 -

Hansel Subaru responded

We will work hard to improve. I apologize for not meeting your needs. Thank you for your business and your dedication to Hansel Subaru. Diana B., CX Manager, Hansel Auto Group

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