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Hansel Subaru

Santa Rosa, CA

4.7
562 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 562 reviews

October 26, 2023

Everyone was courteous and the work was done in a timely manner. Will definitely come back for next servoce. More

by warrenmyrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Oct 26, 2023 -

Hansel Subaru responded

Thank you for letting us know that we have met your expectations.

October 26, 2023

All my questions were answered, they made the paperwork and financing as easy as possible and the did great follow up! More

by Rachaelwineclub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names
Oct 26, 2023 -

Hansel Subaru responded

Thank you for your positive feedback. Making it easy for you is our goal.

October 24, 2023

I love my subaru and Ton in service has been very helpful and attempted in solving my issues and unknown to him I switched our 2020 crosstrek hybrid service needs from Ukiah to Hansel 18 months ago and will More

by michaelwbeattie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Groth
Oct 24, 2023 -

Hansel Subaru responded

Thank you, Michael. Don't hesitate to reach out, if I can help in any way. Diana B, CX Manager, Hansel Subaru.

October 24, 2023

I was taken care of 100% The courtesy car was even clean! Great service. ,Professionally done, and completed on time with courtesy. It was a very large job but extremely well done. More

by frank.valerga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Oct 26, 2023 -

Hansel Subaru responded

That's great Frank. Thank you!

October 24, 2023

The sales people were all very cordial and very nice. They worked well together and supported each other and their main goal was for us to be satisfied with the vehicle. We were choosing a nice refreshin More

by JEFFALLYSON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Eddinger, Adam LaFranchi
Oct 26, 2023 -

Hansel Subaru responded

We love to hear all went well. Thank you!

October 22, 2023

The service department seem to care about satisfying their customers. They were good at repairing my car for a reasonable price. More

by HAROLDBREVIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Brian Stegner
Oct 23, 2023 -

Hansel Subaru responded

That is great to hear. Thank you for taking the time to provide a 5-Star review!

October 21, 2023

This is the third time when servicing my car that there was an issue with the person at the service counter. Very annoying. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2023 -

Hansel Subaru responded

I apologize for the challenges you've encountered. Your business is important to us and I'd like the opportunity to learn more so that we can improve. Please contact me. Diana B., Hansel Auto Group, 707.523.0727 or dbiegel@gohansel.com.

October 21, 2023

I always get good, courteous and friendly service here. They always keep me informed about vehicle status, and my vehicles are usually ready when they were promised to be. Best service department I've kn More

by OTANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Brian Stegner, Eric Moody
Oct 23, 2023 -

Hansel Subaru responded

Your review means a lot to us. Thank you for the 5-star review.

Oct 23, 2023 -

Hansel Subaru responded

I'll be sure to share your wonderful feedback with our team. Thanks again!

October 21, 2023

Great customer service. Friendly staff and short wait time. Competitive pricing, and loaner car service More

by KAYLA.ANDREWS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
Oct 23, 2023 -

Hansel Subaru responded

We appreciate you! Thank you for the great review.

October 21, 2023

Great employees especially Edgar, Bryon, Tyler and Joe I really enjoyed them. They know how to spread the Love. More

by GMF0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, John Bruno, Edgar Marroquin, Bryan Eddinger, Joe Turgeon, Brian Stegner
Oct 23, 2023 -

Hansel Subaru responded

Thank you for the 5-star review. I am happy to share your kindness with the Subaru team.

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